Search Cottages in Crescent City

"The clerk that checked us in was very professional and helpful, but overall I’m surprised this property is owned/operated by Hilton as it doesn’t meet their usual standards. Our room felt humid, the carpet felt tacky on my feet, as did the tile. Definitely a very old property and won’t stay there again. "

"I couldn’t not give a higher compliment for the staff other than to say that they were beyond excellent. The front desk and dining area were consistently staffed with beyond excellent works on every rotation. Very helpful, very plesant. The view from our room was beautiful. Great view of St John River and a beautiful fountain to boot."

"Did not get breakfast looked fresh just got coffee it was good "

"I NEVER right reviews but this is more than worthy. We were attending a wedding and stayed 2 nights. My family stayed in 2 rooms, 240 & 238. Both rooms had roaches! I was actually able to get a picture in room 238. My teenage kids in room 240 saw roaches in the bathroom but did not get pictures. We weren't in the rooms until late night, so i did not catch it until the last night around midnight. I did show the manager on duty the next morning the picture of roaches. I was told to contact Hotels.com. We were given a total of $50 credit from the hotel! Ridiculous! Hotels.com decided to match that, totaling $100 on a $600 expense! I spoke to the Corporate Hotels.com and they were not accommodating. They wanted to give me points, which I refused because we don't travel often and this was a special occasion. They gave me 2 options, take the points or refuse and close the case. Wow! I tried calling the manager at the hotel as well, I was always told to call at a certain time. Although, every time I called it just so happen that I missed her or she was not there. Supposedly she is the sole mage of the establishment. So when I asked to speak with someone higher up, no one is available. Very convenient for them! I'm writing this review a couple weeks later because I was hoping for a better outcome prior to me writing a review. I was told by a Hotels.com agent that roaches in the room aren't that big of a deal to escalate for a refund more than $50!"

"All good"

"The staff were very prompt to check in and polite. The room had not been repaired - broken vent cover on air conditioner. The shower curtain was torn on both ends at the top and did not close adequately."

"The staff were very nice. There was no restaurant although they did advertise one. The toilet was very wobbly. We reported it and were told they would put it on the list but they couldn't fix it now because the room would have to be closed for 5 days. The shower was VERY hard to turn on. My wife couldn't turn it on and I thought I was going to end up ripping it out of the wall. The tub stopper would not work. It stayed closed when the shower was running so the tub was filling with water when we didn't want it to. Very disappointed."

"Didn't try it"

"Convenient "