Crandall Vacation Rentals

"We were on our way to an important meeting, had a long day of travel, and had an hour to get ready. When the guy showed up abot 20 minutes later, he told us that they did not have a handicapped 2 bed room. He wanted to give us a king room. I told him no, that I had made specific reservations for specific reasons. Without saying a word to us, he went in the back, about five minutes later he came out and walked right past us, down the hall, and got into the elevator. He did not say a word to us about where he was going or what he was doing. At that point we talked about just leaving.We decided that we would take turns, waiting for him, while the other changed in the restroom in the lobby. He was once again gone for around 25 minutes. We were just about to put our luggage back in the car and leave when he walked past us without saying a word again. I said to my friend that this is just unacceptable, and I think he heard me because then he walk over to the snack bar, grab two candy bars and two bags of chips and two waters and stick them in a gift bag. I was finishing putting on my shoes and getting ready to walk out the door, he called me over and said, your room is ready as if nothing had happened. At this point I was mad. They did not clean our room, we had to ask for towels. The pool had only 1 towel. The breakfast lady acted inconvenienced toward us. The bright spot was a young man named Cole. He went above and beyond to take care of our special needs."

"I spoke to John several days earlier concerning our reservations, (the front desk at our Ooltewah, Tn Holiday Inn location) walked in At 3;05 on our arrival dated and a gentleman was standing there at the check-in desk, can I help you he said . Are you Johnny I said and every thing was great from then on. Everything,parking,breakfast,extra towels and such was great. Check was smooth! THANK YOU! We had a beautiful wedding of our Grand-Daughter nearby. "

"I enjoyed the breakfast area. They are updated and clean and fresh. The staff did a GREAT job! The hot tub was good and the room was clean, thank you for a great stay!"

"The breakfast was average but had plenty of choices. The upstairs bar was very nice. Service was good."

"Check in was easy. Room was clean. Felt safe at the property. Breakfast was good."

"Incredibly clean rooms, staff were nice and friendly and the biggest free breakfast from a hotel I’ve ever had"

"Requested room with bathtub, was not given that, called to ask if I can switch to the type of room requested, employee said yes but I would havve to come get a new key and move all my stuff instead of offering to move my things and bring a new key to me when they overlooked details about to room when they chose the room. I moved my things myself and got the the ground floor to get the new key when the employee that said I needed to come down was there when the elevator door opened saying that he was bringing me my key. Bad customer service. Also someone pulled the fire alarm at 540am the next morning. "

"Convenient parking. Well lit. Clean rooms."

"Breakfast was pretty decent. Ice machine worked well."