Family friendly Hotels in Cowes, Isle of Wight

"Vastly overpriced and understaffed for what it is. Reminded me of a 1970's idea of what a reasonable hotel was. Positives: the staff are great but not enough of them. If they're on minimum wage it's criminal, they were so busy and deserve a LOT more. Negatives: Executive room, really? Separate toilet and bathroom with 1970's rendering on the walls. The TV is one step up from Cathode ray tubes, no casting here! Air con? Nope, you get a fan, in any colour as long as its white! Restaurant, apparently opens at 6pm but no-one there til 6.45. Gave up and went to the local Italian. Breakfast, nearly £20 per person and one, yes 1 Coffee machine for a restaurant that looks like it accommodates 100+. We waited nearly 15 minutes for Coffee by which time our breakfast was cold. The hotels one and only redeeming feature is it proximity to the docks. That's it. And at £260 per night per room you know it's a scam. Avoid, stay further out of town and use the short stay car parks by the docks."

"We didn’t give the hotel an excellent because the elevators were awfully slow. Yes, we were boarding a ship so were all the other guests at the hotel. Otherwise a beautiful hotel. One of the best breakfasts we’ve experienced!! Much variety of breakfast items, and all were delicious!!"

"Convenient to walking around area and close to cruise terminal."

"Picked this hotel as a stop off for the ferry to jersey. Had everything we needed. Breakfast really good. Had to pay for parking which we didn’t really appreciate."

"Scaffolding outside, very basic, guess that’s what you get for the price."

"Excellent location. Parking in underground car park good and inexpensive. Staff were very helpful. The Air conditioning was not functioning however was being repaired. As the weather wasn’t too bad this was not an issue during our stay."

"excellent"

"Perfect for what I needed during a business trip"

"We recently stayed at this hotel after breaking down on our journey. Unfortunately, we couldn’t make our first night and phoned the hotel to explain the situation. The woman we spoke to didn’t seem very interested or concerned, and we were disappointed that nobody even asked if we were okay given the circumstances. When we finally arrived the following evening around 5:30pm, the staff there were friendly and welcoming, and the stay itself was pleasant. However, the lack of empathy and customer care during our initial phone call left a negative first impression. Overall, the hotel itself was fine, but better communication and understanding in situations like this would really improve the customer experience."