Cotswold Hotels

"Everything was great"

"Aircon heating didn’t work , one light over bed not working staff not on premises "

"Clean room and comfortable beds. Easy check in experience. Convenient location and would stay here again"

"We were in Hepburn Springs to attend a concert at the hotel next door. Jordan was excellent to deal with when I needed to make some changes to the accommodation . The room was warm and spotless and had everything that we required for an echogram vernight stay."

"Rooms are lovely, spacious, and clean. Only problem was someone parked in my spot so I had to park on the street. Hotel is close to everything and the pub is across the road."

"The room was nice in terms of its layout and aesthetic but the fridge was humming loudly all night (I turned it down to the lowest setting but didnt help much) and there is an aircon unit or something right behind the bedroom wall when your head is while in bed. That was noisy and annoying. So I didnt really have a relaxing time, despite the environment. "

"The resort its self is beautiful. The property needs to offer better parking especially for parents with prams being a child friendly property. The games room and arcade were a massive hit. The buffet breakfast was very nice and the actual food from the restaurant was nice too. Only fault would be the aircon was hard to control. Also the shower flooded with every single use as it was disability friendly. Overall a really nice stay."

"Clean and comfortable for a family stay."

"What was on the Internet not the same as experienced, Take "breakfast included" Is fruit juice, cereal, fruit and coffee/tea considered a breakfast? I doubt it. This outlet on market for past two years and it was noticable. Weeds outside and inside very run down. The whole area totally "unloved" I think owners should sell and cut their losses and let someone take over and run correctly as a B&B. Service non existant and it took two phone calls to find out what was happening with our booking. Saw no one in the two day stay so I guess the bottom line more important than customer service. Really the bathroom facilties for older people really not fit for the purpose and in the end we did not use on second day. Toilitries supplied for two for two days was to say a joke. 3 small tubes and one large cake of soap. Might be a reason I guess. No set up fire as stated in brochure, dead flies on window ledges and no set up for luggage in the room. So, what can I say. DON'T STAY HERE. SORRY! but I guess the truth hurts."