6/10 Okay
Verified traveler
Oct 8, 2023
Liked: Cleanliness, communication
Disliked: Room comfort
Would NOT stay here again!
The home is roomy and fit our group well. Unfortunately our holiday weekend was spent calling management and scheduling repair men to fix the A/C, plumbing and a bunk room flood that was incurred by a repairman (contracted by Cinnamon Shore/the owners) who did not do the job correctly.
After several attempts to repair the A/C, portable A/C units were brought into 2 of the bedrooms that did cool the rooms but were loud and intrusive. The vent hood was broken in the kitchen which was challenging when trying to cook nightly.
The Cinnamon Shore management was extremely responsive and helpful. We asked if there could be any refund to make up for the poor experience and after they reached out to the owners of the home, the owners refused to compensate us for our troubles. We are not a high maintenance family, this was more than just "a breaker flipped and someone had to come fix it" issue--we had 2 other families with us who we were excited to introduce to Cinnamon Shore but the overall experience was tainted by the issues, and compounded by the owners' response.
It would be hard to convince anyone of the value of Capella at the Shore where the experience we had is worth the exact same dollar value as one without multiple issues with the accommodations.
I appreciate the management of Cinnamon Shore being responsive and helpful to us but sounds like any resolution is at the decision of the owners and for that reason, I would steer clear of this rental home.
Verified traveler
Stayed 3 nights in Sep 2023