"I have stayed here multiple times. My daughter attends the nearby college so it’s very convenient. The property is very clean and well maintained, showers are great, and the restaurants have good food. Unfortunately the employees at the front desk seem to really dislike their jobs. Every time I come in I feel like I’m bothering them to check in or ask a question. I asked if we could check out 30 minutes late, and was told I’d pay $20 if we were even 5 minutes late. The conversation wasn’t friendly, and the woman at the desk acted annoyed that I’d even asked. We did not do late check out. When I opened our room door to leave at 10:55am, there was a woman with a clip board standing outside of our room. It appeared that she was waiting for us to leave late or something. She was also quite rude. We may return for the convenience, but I’ll look elsewhere first. If Silver Reef wants customers to come and spend their money there, they should teach their staff about hospitality and customer service."
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