Copperstone Resort Hotels near Dead Man's Flats

"Beautiful location. Hoyle has all been recently updated rooms were great. Staff super friendly. "

"Beautiful hotel and kind staff, I had a suite room with a loft and jet tub. It was a beautiful room. The only issue was the upstairs windows would not open, did not have curtains, and the room did not have A/C. It was +20 outside and the upstairs/bedroom area was at least 7 degrees hotter. I can't sleep easily when it's above 20c, at home I usually prefer 18c. I had paid a lot of money for this room, I was surprised that it wouldn't have been set up better, for personal comfort. I am not someone who likes to make a fuss so I debated what to do next. I finally settled on talking to the front desk and explained that there was no way I'd be able to sleep in that room. They said they'd send maintenance. A very helpful young man came to the room and he brought not 1 but 2 portable a/c units, and got 1 window open upstairs. One a/c unit he put upstairs and one for downstairs. He was the most helpful and professional hotel employee I've ever seen. The rest of my time there was far more comfortable. A big thank you to him! A final thought: the hotels in Banff often look good in the photos but are all in need of tlc, I'm not sure if the a/c in the hotel was down, or if it did not exist but having traveled as much as I do, I very rarely find rooms that dont have A/C. The hotel has "spa" in its name. That obviously is there to encourage the idea of rest and healing. Had they not brought portable a/c units into my room I would have had a very negative experience indeed."

"Gd"

"It was pretty good"

"Love the outdoor hot tubs/pool!!!!!"

"Parking was good, adequately equipped kitchen just Bathroom was a little small for us medium to large built people."

"Staff were very accommodating when our travel plans changed last minute. Super helpful!"

"Clean, comfortable, enjoyed the fire place. "

"This is our 3rd stay at this hotel, our first with a pet. While we didn't love the bsmt level for the "pet friendly" rooms , it was still a great stay The room was so clean you would not have known it was a pet friendly room at all The parking lot sucks. It's not enough parking for the rooms they have. Parking has been a issue every stay we have had"