Conway Hotels

"Several stays at this property and never disappointed. Always get a king room, clean and all the needed necessities. Owners very friendly. Will stay again. My one suggestion would be upgrade the pillows and put 4 on the bed :)"

"Nice"

"Although i had no major issues and my room and the property were clean, faucets handle for the sink was broken and fell off... i could easily put it back on and it functioned but still.... the baseboard in my room was detached in several places and there was some broken tiles in the shower area. The pool and hot tub were conveniently out of order. The breakfast selection was simple muffins, cereal, oatmeal selections. Nothing fancy or great but at least there were some options. The staff was not rude but not very professional either. "

"Breakfast fresh and staffed. Front desk courteous. Room was quite nice. Only issue was trains through the night behind the hotel. But, we are used to that. "

"Breakfast is not great"

"We did not use the amenities as we only were there for the night. Room was clean enough but definitely not spotless. We stayed twice, a week apart and found the same children’s toys under the beds each time. Walking up to our room, the carpet was coming off of the stairs and paint was coming off the wall. For the price it’s an alright motel"

"Breakfast was great and staff did great keeping items filled even with it being really busy. Check in lady was great and very sweet and great. Only big issue was literally had to let the shower run for 20 + minutes before the water started getting warm and the chlorine levels in the pool were crazy high that it was hard to breath. Otherwise staff and property were very nice"

"Clean! And quiet. It was a nice surprise how nice the room was!"

"Ridiculed at by the owner for having a service dog and told Ellie, my service dog, that she was sorry that I didn’t love her. Ellie is my protector and I love her as much as she loves me. The woman then wanted to charge me a Pet Fee, requested papers on my service dog and wouldn’t allow us to stay in the room we booked. ALL ILLEGAL UNDER THE ADA. I am not going to take action, but I hope the owner reads this. CONSEQUENCES OF ADA NON-COMPLIANCE FOR HOTELS. Financial Penalties and Lawsuits: Federal Fines: The Department of Justice can impose fines up to $75,000 for the first violation and $150,000 for subsequent violations. Private Lawsuits: Individuals can sue for violations, often leading to costly legal fees and settlements. ADA HOTEL RULES FOR SERVICE ANIMALS: Allowed Access: Service animals must be permitted to accompany their handlers in all areas of the hotel where the public is allowed, including dining areas, public restrooms, and guest rooms. NO “PET” FEES: Hotels cannot charge a "pet fee" or "cleaning fee" for a service animal, as they are not considered pets. However, if the animal causes damage, the guest can be charged for repairs. PROHIBITED QUESTIONS: Staff cannot ask about the person's disability, require medical documentation, or request a special ID card or training documentation. ROOM ASSIGNMENT: Hotels cannot isolate guests with service animals to specific, inferior rooms or, for example, a designated "pet-friendly" floor. "