Collinsville Hotels

"We stayed for my son's birthday and loved it. The pool was great for the kids and everything was very clean. Would definetly come back!"

"Upon checking into this property at the front desk I noticed that our TV was programmed in Spanish & the closed captioning was not working. I speak & read English so this is very important and also my wife is hearing impaired so this a necessity & not a luxury. When the staff came to the room to try to get the TV working she didn’t know why the remote control wouldn’t work properly. An hour later I spoke to the front desk again about getting a manager to come to the room to correct this problem. She said the manager left at 5 pm that day and no one was available. I spoke to the property manager the following morning upon checking out to get a partial refund for this problem. He said “No”, that since I made my reservation with Expedia I’d have to contact them directly since he couldn’t do anything. Very, very poor customer experience at this property for people that are deaf or have hearing disabilities ! We are paying customers just like everyone else & were not afforded the same access. Also, the rooms AC was very inconsistent thru the night & the carpet had multiple stains throughout."

"Toilet was clogged when we arrived. We were able to unclog it the first time, however, the second time we had to unclog ourselves with a plunger we got from maintenance. We lost consistent hot water almost completely on our last night there and could not bathe our kids before traveling home."

"The place was fine, but it did not live up to the online hype. No coffee machine in the room, tissues felt like sandpaper, other small things.There wasn’t anything special about the cork factory hotel, you would get the same experience at any hotel. The Lancaster arts hotel was a much better stay."

"poor breakfast: can fruits, old boiled eggs."

"Room was clean. The staff was good. Furniture in our room was getting worn out. Chair was ripped"

"Big room, clean and many good options for breakfast."

"The bed was clean, that was all we needed. The shower was dirty and there was someone else’s hair behind the toilet seat. Things were frayed and stained. At check in, the man was nice but stated my room number out loud. Breakfast wasn’t bad. "

"It's in a very convenient spot"