Colerain Hotels

"The hotel room was filthy dirt behind toilet. Pubic hair on toilet seat. Linen in 2nd bedroom was filthy!! Dirt streaks on linen. First bedroom bed was just thrown together although the linen was clean. Mold and mildew in shower. Soap scum on soap dish inside shower proving shower wasn’t cleaned. By far the worst room I have ever purchased and I was left with no other options because my car was broken and I was waiting on shipment of car parts. "

"Staff was excellent. Very comfortable bed. "

"Very Beautiful property! Clean and safe! Good parking, very friendly staff! Will stay again if in town! A+ Overall experience! :)"

"Our stay was absolutely amazing! The space was beautiful, the views were even better. Staff made us feel heard. I could not have asked for better. "

"Clean room, very friendly staff, and easy walk to downtown! "

"After checking in and getting to our room we noticed some issues. They tried to help remedy the issues but couldn’t. Hotel was full so moving us wasn’t an option. Next day after returning from our sightseeing he told us they had given us the Presidential Suite. That was a welcomed surprise. We shuffled all of our stuff 3 doors down. Room was very big with separate area for king bed. Huge bathroom & living room & kitchenette with table. We had a great sights sleep both nights. Breakfast was good and standard fare of eggs, sausage & other hot & cold items. Clean area & maintained as well. Laundry was $2.75 for each. Upon checking out I found out they did not charge us for 1st night & only charged us for the upgraded room. I very much appreciated the effort made by staff to rectify the issue. It had nothing to do with cleanliness, that was fine. Issues we had fall under management/maintenance and not those who work the front desk. "

"Body wash and conditioner not supplied just two bottles of shampoo "

"Room 110- The room was outdated, and was probably an old smoking room due to the overwhelming smell. The air conditioner/heating unit was very loud but I understood that it may have been working hard to keep the room warm. Otherwise the room was very clean, the staff were friendly, and the price was right for a quick overnight stay."

"Room had an odor to it and my mom did not stay there but two hours and I checked her out . When I went to the office to check out no one was in there then all of a sudden a girl came walking in from outside and said oh I’m sorry . Room was old looking . "