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Holiday Inn Ciudad del Carmen by IHG

3.5 star property
Hotel with free valet parking, near Church of Our Lady of Fatima

Choose dates to view prices

Photo gallery for Holiday Inn Ciudad del Carmen by IHG

Outdoor pool, sun loungers
Exterior
Bar (on property)
Breakfast, lunch served; local and international cuisine, pool views
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Free airport shuttle
  • Pool
  • Pet friendly
  • Breakfast available
  • Gym
The current price is P3,617
P4,269 total
includes taxes & fees
Aug 22 - Aug 23

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room

1 bedroom, in-room safe, desk, soundproofing

Standard Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
Private bathroom
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, Multiple Beds

1 bedroom, in-room safe, desk, soundproofing

Suite, Multiple Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

1 bedroom, in-room safe, desk, soundproofing

Premium Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
Private bathroom
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

1 bedroom, in-room safe, desk, soundproofing

Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
  • 145 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, in-room safe, desk, soundproofing

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
  • 145 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Pool View

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 2 Queen Beds, Pool View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

7.6 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Pool View

1 bedroom, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Pool View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Pillow menu
Separate bedroom
Hair dryer
  • Sleeps 2
  • 1 King Bed
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About the neighborhood

Located in Ciudad del Carmen, Holiday Inn Ciudad del Carmen by IHG is in the entertainment district and near the airport. Church of Our Lady of Fatima and Our Lady of Carmen Church are notable landmarks, and the area's natural beauty can be seen at Laguna de Terminos and Zaragoza Park. University Cultural Center and El Zacatal Bridge are two other places to visit that come recommended.
Visit our Ciudad del Carmen travel guideOpens in a new window
Map
Calle 31 No 274 Col Benito Juarez, Ciudad del Carmen, CAM, 24170

What's nearby

  • Church of Our Lady of Fatima - 19 min walk - 1.7 km
  • El Zacatal Bridge - 2 min drive - 2.6 km
  • Our Lady of Carmen Church - 3 min drive - 2.6 km
  • Zaragoza Park - 3 min drive - 2.6 km
  • Norte Beach - 4 min drive - 3.7 km

Getting around

  • Ciudad Del Carmen, Campeche (CME-Ciudad del Carmen Intl.) - 2 min drive

Restaurants

  • ‪Mr. Pampas Cd. Carmen - ‬6 min walk
  • ‪Carnitas Vikingos - ‬6 min walk
  • ‪Las Picadas - ‬3 min walk
  • ‪Church's Texas Chicken C. del Carmen - ‬2 min walk
  • ‪Subway - ‬6 min walk

About this property

Holiday Inn Ciudad del Carmen by IHG

Hotel near El Zacatal Bridge
Located close to Church of Our Lady of Fatima and Nautical Education Center of Campeche, Holiday Inn Ciudad del Carmen by IHG provides a free roundtrip airport shuttle, a free daily manager's reception, and a coffee shop/cafe. The on-site local and international cuisine family restaurant, Akalan, offers breakfast, lunch, dinner, and a poolside location. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Additional perks include:
  • An outdoor pool with sun loungers
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), an area shuttle, and tour/ticket assistance
  • A porter/bellhop, luggage storage, and a front-desk safe
Room features
All 148 rooms feature comforts such as pillow menus and air conditioning, as well as thoughtful touches like free WiFi and desk chairs.
Extra amenities include:
  • Bathrooms with tubs or showers and hair dryers
  • Flat-screen TVs with cable channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle at scheduled times and on request
  • Area shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Akalan

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 118 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (100 inch wide door)
  • Front entrance ramp
  • Portable shower seat
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 390 per pet, per week, plus a deposit of MXN 390 per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
3 total pets
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Pet deposit: MXN 390 per week
  • Pet fee: MXN 390 per pet, per week
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Heating is not provided
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Ciudad Carmen
Holiday Inn Ciudad Carmen Ciudad del Carmen
Holiday Inn Ciudad Carmen Hotel
Holiday Inn Ciudad Carmen Hotel Ciudad del Carmen
Holiday Inn Ciudad Del Carmen Hotel Ciudad Del Carmen
Ciudad Del Carmen Holiday Inn
Ciudad Del Carmen By Ihg
Holiday Inn Ciudad del Carmen
Holiday Inn Ciudad del Carmen by IHG Hotel

Frequently asked questions

Does Holiday Inn Ciudad del Carmen by IHG have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Holiday Inn Ciudad del Carmen by IHG?

As of Aug 18, 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Ciudad del Carmen by IHG on Aug 22, 2025 start from P 3,617.44, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Ciudad del Carmen by IHG pet-friendly?

Yes, Holiday Inn Ciudad del Carmen by IHG allows cats and dogs (limit 3 total). There's a deposit of MXN 390 per week and a fee of MXN 390 per pet, per week. Service animals are exempt from fees.

How much is parking at Holiday Inn Ciudad del Carmen by IHG?

Self parking and valet parking are free at this property.

What time is check-in at Holiday Inn Ciudad del Carmen by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn Ciudad del Carmen by IHG?

Check-out is at noon.

Does Holiday Inn Ciudad del Carmen by IHG provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Holiday Inn Ciudad del Carmen by IHG located?

Situated near the airport, this hotel is 1.1 mi (1.8 km) from Church of Our Lady of Fatima and within 3 mi (5 km) of Laguna de Terminos and El Zacatal Bridge. University Cultural Center and Our Lady of Carmen Church are also within 3 mi (5 km).

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Holiday Inn Ciudad del Carmen by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 154 out of 264 reviews
Rating 8 - Good. 75 out of 264 reviews
Rating 6 - Okay. 21 out of 264 reviews
Rating 4 - Poor. 9 out of 264 reviews
Rating 2 - Terrible. 5 out of 264 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a really great place to stay highly recommended
Stayed 1 night in Nov 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in May 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel close to the airport lots of shopping options close by and also many good options
Stayed 1 night in Jan 2023

10/10 Excellent

ma de los angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 2 nights in Nov 2022

8/10 Good

Maria Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good
Stayed 3 nights in Apr 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
descent hotel in carmen
Stayed 1 night in Jan 2023

10/10 Excellent

Yildra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Aug 2024

8/10 Good

Mateus

Liked: Cleanliness, room comfort
Disliked: Staff & service
Probably the rudest staff I've ever dealt with in a hotel. Bed was exceptionally comfortable.
Stayed 2 nights in Jun 2020

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stayed 1 night in Jul 2022

8/10 Good

Maria

Liked: Cleanliness, amenities
The hotel is okay, but the entrance was blocked by cars when we arrived and we had to wait a while to get out of the car. The room and service were good although the elevator was damaged and the room was far away.
Stayed 1 night in Nov 2023

4/10 Poor

Bjoern

Disliked: Cleanliness, property conditions & facilities
Super loud, fans running all the time, and everything looks and feels old.
Stayed 1 night in Sep 2022

4/10 Poor

Eduardo

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They do not tell you that the hotel is under remodeling when you make the reservation. Very noisy and inconvenient. Access to the room changes every night and they do not tell you. The signs showing the new access to your room are very poor or do not exist. It's up to you to find your way to your room.
Stayed 2 nights in Aug 2022

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre es garantía hospedarse aquí!
Stayed 1 night in Aug 2025

8/10 Good

Lorena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Con respecto a la cama...se nos hizo demasiado blanda (somos personas com sobrepeso) y eso dificultó la comodidad...creo que una cama con mejor soporte y que no se hinda estaría mejor
Stayed 1 night in Aug 2025

10/10 Excellent

ANGEL

Liked: Cleanliness, staff & service, property conditions & facilities
Todo Perfecto
Stayed 1 night in Aug 2025

10/10 Excellent

RAYMUNDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incluir Netflix y plataformas de películas en las teles
Stayed 2 nights in Aug 2025

8/10 Good

Joshua

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2025

10/10 Excellent

Juan

Muy amables las personas que trabajan allí, y el hotel perfecto
Stayed 1 night in Jul 2025

8/10 Good

Keily

Stayed 1 night in Jul 2025

8/10 Good

Lorena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El personal amable, sin embargo las instalaciones y habitaciones están en mal estado y muy sucias, hace falta mucho mantenimiento
Stayed 3 nights in Jul 2025

6/10 Okay

JOSE FRANCISCO

Uno de los dos elevadores no funcionaba, y había fila. Bajamos por las escaleras de emergencia y nos regañó la seguridad. Adicional, el wc del baño no funcionaba, echaba agua
Stayed 1 night in Jul 2025

8/10 Good

gonzalo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Rodrigo

Liked: Staff & service
Falta renovarse
Stayed 1 night in Jun 2025

10/10 Excellent

chris

Stayed 3 nights in Apr 2025

6/10 Okay

Alejandra

Liked: Cleanliness
Disliked: Staff & service
Al llegar no está claro como ingresar con tu auto y entras al estacionamiento de acuerdo al flujo de la calle y en el hotel es al reves, ahi estaba el vigilante quien de forma grosera nos empezo a regañar y amenazar con total prepotencia, se nota la falta de capacitación. Pedi una habitacion especial para adultos mayores, la cama demasiado alta y el baño no contaba con la silla especial para bañarse. Me mandaron un plato se frutas para disuculparse por lo la actitud del vigilante, el resto de los empleados muy amables.
Stayed 2 nights in Apr 2025