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"Outstanding!"

"This was indeed a “Grand” hotel. The rooms had been updated and the bathroom was very nice and clean. For those people who want a bunch of counter space in the bathroom…sorry, it not built that way. There is ample storage in the armorie in the bedroom. A five star worthy breakfast is included in your stay…food was excellent. The staff was attentive but not intrusive. We ate there every morning, loved it. While the hotel is centrally located in the busy downtown area, within walking distance of a dozen good restaurants, that location is also a draw back. The traffic is heavy most of the day with car and motorcycle noises abundant. Because there is no onsite parking, you have to valet your vehicle which they park blocks away. There is a half hour lead time necessary to retrieve your car. They do the best the can, but traffic is heavy and curb space by the hotel is limited. Plan accordingly. The front desk staff are multi-lingual and very knowledgeable and helpful. They really made our stay wonderful. We had a great stay and I highly recommend this hotel to others coming to Palermo."

"Very convenient location and accommodating staff. "

"Communication was great, shuttle service was amazing, the rooms are impecable. Over all, very happy with our stay"

"Everything was the tops! Best room, staff, location and more! Highly recommended! "

"To be honest, I am giving 5 stars for Linda in the bar and kitchen staff. She goes over board when my friends told her it is my birthday while me and friends are having a drink at the bar! The management I have been messaging to make it special for my birthday but done nothing even just a welcome sweets or card and didn’t even get back to my message! Linda made it happen anyway! So 5 stars for Linda! Keep up the good work! You are definitely a star!"

"Roof top bar was amazing, great view"

"Employees were so lovely you just wanted to give them a hug. Only downside of this hotel were their pillows. Hard as nails. Everything else was perfect. Spotless clean, good service. "

"AC wasnt working, but I think that's an Italy thing. As a result the room was overly hot and not as advertised (false claim of AC). It was near many attractions and food places and in a great area. Checkin and checkout were easy and the room was clean. Only a single pillow, but it was adequate enough to sleep. Bed was pretty comfy. I would personally choose another location given the lack of AC and uncomfortable conditions, even if they're forced upon you by the government, it should be noted for people if it's not actually available. "