Hotels near Cinemark West Dundee

"We went to the hotel early and the receptionist tell me they don't have available room right now, check in 3pm. My daughter have very bad stomachache so she lay down on the lobby chair. "Javier" the receptionist came and told me she cannot lay there. I asked him if we could we leave our suitcase in the lobby so we can go to buy medicine for her but he said no, they dont have room for that. Every other hotel before has allowed us to do so. Then he said if I want to check in earlier I have to pay $50 so I did because of my daughter's need to lay down. He then said I needed to pay 50 dollars in cash because the card reader was broken. After I paid the early check in he ask me give him my credit card for another 50 dollar hold. The payment went through, but how did the card machine suddenly work again? We stayed at hotel for 4 nights. The 3rd night, the fire alarm turn on at 1:26am. I came down to ask him what going on then he said someone pulled the fire alarm. He did not say sorry for any inconvenience and no one turned off the fire alarm for 11 minutes. My ears and my head hurt so bad because the fire alarm even after 2 hours it still hurt. I cannot sleep after that. The service so terrible. Dont stay there."

"Room was comfortable and quiet, breakfast was disappointing."

"Everything here is magnificent. Love all services here"

"Perfect combination of quality, amenities and price. Nice pool/hot tub and a few specialty items at breakfast you don't find at most hotels."

"Yes"

"The room was tidy, although it could have used more towels. Ice machine on 3rd floor has NO ice. On, but not dispensing any. Vending machine on 3rd floor is also on but not dispensing anything. A disgusting image of male genitalia is drawn on a window in the stairwell by the vending machines. Desk staff were attentive and I especially appreciated the efforts to protect my privacy when checking in"

"A wonderful hotel."

"Breakfast was great"

"front staff was great just the cafeteria lady she had an attitude the whole time but everything else was great.."