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"Great location. Next door to the train station. Lots of activities within minutes of walking. The in suite laundry was a plus."

"Beautiful old hotel with am amazing Onsen! This hotel is definitely worth a visit as it has a beautiful history"

"Helpful & friendly staff. Comfortable room size Enjoyed the indoor & outdoor onsen + sauna. "

"In the room, train noise was a bit bothering while in bed(late at night and early in the morning). "

"Great size room, super comfy Mattress, delicious breakfast with the best omelette ever made by a fantastic chef! The onsen , public bath, sauna facilities with a fantastic view of Fuji Mount. The view of Fuji from the Hotel Mt Fuji made our ten day trip to Japan very special."

"Very helpful staff breakfast buffet was really good and rooms are very clean"

"I took the taxi so I couldn’t say about the free shuttle, but the onsen was perfect that I would return again. The sushi in the Hakone dining buffet was fresh. The unlimited amount of alcohol in the buffet surprised me. The Mountain View from the private bath and the 6th floor open air bath were so pretty. The staff was cordial too. The room was so nice that I didn’t feel like going outside for my stay. There’s an underpass within the hotel that takes you to morinoyu and the kowaiken water park for the family. I would definitely go again soon and recommend it for people experiencing an onsen for the first time."

"Beautiful hotel, impeccable service, cool without being intimidating. Hidden amenities in the room, so be sure to open drawers and look around. Very helpful staff. "

"Location: perfect for ropeway and pirate ship cruise. 2 min walk away. Rooms: amazing lake view Staff: went above and beyond for every little request Hotel: gorgeous lobby, foot bath outside lobby overlooking the lake. Easy to book private onsens which were impeccably kept and really nice for a family gathering Food: the staff went above and beyond, helping fix a very quick vegetarian dinner for the vegetarians in my family. The spread was amazing and huge. Same for breakfast. Rooms: very clean and very comfortable. Highly recommended stay - wish we stayed longer here!"