Residences in China

"Our family recently stayed four nights at the Grand Hyatt Beijing, and overall it turned into a truly memorable experience. We did encounter some issues with the room condition on the day we checked in, which was a bit stressful given our tight schedule during a short stay in Beijing. However, what really stood out was how the hotel handled the situation. The staff went above and beyond to make things right and ensure the rest of our stay was comfortable and enjoyable. In particular, we would like to thank Eva at the front desk. She was incredibly kind, professional, and handled everything with such care and efficiency. Her attentiveness and warmth made a lasting impression on us. Honestly, nearly every staff member we interacted with reflected that same level of hospitality, and we are very grateful. The location of the hotel is another major highlight. It is extremely convenient—situated above an underground shopping mall with direct access to two metro lines, and within walking distance to major attractions like Tiananmen Square and the Forbidden City. There are also countless dining options nearby, along with easy access to shopping areas. The hotel itself is well maintained, and we especially enjoyed the indoor pool and spa facilities, which were perfect for families. Breakfast was also a standout—an impressive selection with excellent quality that made for a great start to each day. Despite the initial hiccup, the exceptional service truly made all the difference. "

"Would recommend staying here"

"Kind of crowded during breakfast but room was amazing. Perfect location. "

"Loved our stay at the Shangri-La Pudong. Easy to get to from the airport. Lots of shopping and train choices. Friendly staff and service always excellent. Stayed in a Club Room this time and loved the staff and the amenities. Special thanks to AnnaLisa in the Club Lounge for exceptional service! Also managed to get to the spa/pool area and was v impressed. Would love to return!"

"Ideal location & good breakfast "

"The hotel is aging and needs better maintenance, I changed my room due to missing bathroom room curtain, but second room had broken lights."

"This property was excellent. It's beautiful and the staff was so helpful. Great location and very clean. Highly highly recommend."

"it was a very pleasant stay. The location cannot be better. The rooms are large and plenty of room to hang clothes. Selections are varied and plentiful. Toilets can be upgraded to Toto type of toilets found in newer hotels. Otherwise there is nothing to complain and everything to be recommended."

"We enjoyed our stay. The location was convenient and a short walk to the subway station. Staff were friendly and accommodating. The public areas and rooms were clean and comfortable. We would stay here again."