Chicago hotel rooms a the Best Western

"The lobby and main floor restaurant and bar area, gorgeous. The rooms do not match up. Small. Dingy. The AC does not work. Room would not cool past 72. Was told the hotel was “historic” when complained. Was given a fan. "

"The toliet was loose in the bathroom "

"Very good, would stay here again!"

"Good location for where we needed to be in the city. It’s a very dated hotel. "

"We had a city view room but couldn’t really see the city. Also, I paid for valet parking but it didn’t show that in their system so I had to explain the situation to valet multiple times even after clearing things up with the front desk. "

"The staff is amazing. The location of this hotel is exceptional! Close to everything"

"The breakfast changes everyday. My kids enjoyed the stay. Its close to a lot of good places. Front desk staff was very friendly :) "

"- Mandatory “Urban Experience Fee” of $30 + tax per night was not disclosed prior to booking - Room was not cleaned (for a day) despite no DND sign and leaving in the morning - Room service knocked loudly at 8:30am (another day) and woke us up - Hotel ran out of bottled water - Window’s screw came out when opening window. Very old frame Overall, an initially delightful stay that ultimately disappointed. Would not come back"

"Pros: AMAZING staff!!! Beautiful lobby and rooms Super clean rooms The view of the river is a showstopper (request a river view room) Restaurant downstairs is fantastic No cons! "