Chicago hotel rooms a the Best Western

"VERY friendly and helpful staff! The room felt luxurious and spacious. The city view was fantastic. Location was very convenient with plenty of locations for coffee and food options nearby."

"Staff were helpful, the room was clean and hotel location is great. We stayed in a room with queen bed which is unbelievably small, and the bathroom is small as well. It is very outdated, it has such a poor lighting to the point where I had to use natural sunlight to put on make up. The room doesn’t have a fridge nor coffee machine, and it might be big enough for a twin bed."

"Hotel has the markings of being grand, but needs a renovation in a lot of areas. The biggest issue we had is that the a/c is not adjustable in each room and the building was very warm on the 75 degree day in April. We called the front desk and they did bring us a fan that helped some and we realized we could crack the windows (but didn’t want to do that overnight with the noise of the city). Other than than, it was a standard stay and a convenient location for our plans in the city. "

"Good service "

"Clean room Helpful staff"

"Great location. Rooms look slightly dated but are functional and large. "

"Modern hotel, took a quick minute to figure out lighting, A/C. Everything was great. Very nice place. Rooftop and lobby bar super nice. Only one minor complaint. My coffee maker wasn’t working so I went to the included breakfast to grab coffee. The host would not let me take coffee back to my room, my only option was to be seated and drink it in the restaurant. I had a teen alone in the room so I just went back to the room. Seemed very silly to not allow my to take coffee to my room. "

"Starbucks should be stocked more with bagels, muffins, cakes, sandwiches. mattresses needs to be replaced "

"I didn't use any amenities but the location is great, staff were very responsive and friendly. Cool old building. I found the light el train noise quite soothing to fall asleep and wake to."