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"Great menu, good staff. "

"Staff is not accommodating."

"Clean and well kept overall. Great Australian restaurant in the lobby. "

"I was very disappointed with my stay at the Congress Hotel. The room was in clear need of maintenance and updating. There were cracked tiles and damaged drywall, and the overall condition felt worn and neglected. The heating and air conditioning unit did not function properly, which made the room uncomfortable. The blanket provided had visible holes, and there were noticeable gaps under the door, allowing noise and light from the hallway to come through easily. Soundproofing between rooms was also extremely poor—it often sounded like neighboring guests were in the same room. Additionally, the space appears to have gone decades without meaningful updates, with heavy layers of old paint and an overall dated appearance. Unfortunately, the condition of the room significantly impacted the quality of my stay."

"Great spot in the shopping district. Good breakfast and nice to have the snacks and drinks for the happy hour time. "

"Great room and staff"

"Our stay was wonderful and the manager is who checked us in, he was extremely helpful and kind. I will say just for those inquiring, the beds are very firm so if you need a soft mattress, I’d avoid this hotel. (We stayed in a room with two beds, maybe the king is different?) The breakfast buffet is definitely worth the $50 add on if you have more than one person with you. The real deal! "

"No water view"

"Love it here! We stay here often when we come home to Chicago. Great location, fairly large rooms, clean and accessible. "