The hotel has a great location, which you don't get from the maps. It is one block from a main drag with tons of pubs and bars and restaurants, there is good food (local and western) nearby down the street, and it is convenient for tours. It is on the way out of town, so for tours we were always last picked up and first dropped off which cut down dramatically on our driving time. Being inside the old town (in the moat) is nice, but quite touristy and crowded, Hug Collection is near a more local area with great quality. We were completely happy with the room (huge, clean, comfortable, nice bathroom), and there was common space that was well designed and well used. It is good for families, because of the big rooms and decent price. Breakfast is good and included for free (Thai breakfast is by far the best of your options). And they are helpful for arranging tours. We did an ATV outing, and the brochure they had was fully booked in our time slot, but the host did some digging and found us another option that was amazing and didn't charge any extra fees. It is clearly a refurbished hostel, but it is comfortable, safe, and relaxing.