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Out stay in 99 The Heritage Hotel was truly memorable. The location was perfect since it was just next to the walking market, temples and restuarants. The staff were very helpful. Attention to detail was noticeable in all aspects. We felt like we were staying in a friends home as guest rather than paying customers in a hotel. We will definitely stay here again the next time we visit Chiang Mai.

We arrived at the property close to midnight, but the lobby was empty, and we had to wait for 10 minutes before anyone appeared to assist us. Unfortunately, the staff did not apologize for the delay, and the check-in process took even longer than expected.

Everything is a ten except for the following, the bed which I find too hard and there is no closet.

Spent a lovely 5 days in this beautiful hotel - colonial elegance, beautifully boutique and good value for money. I'd definitely stay there again - the only snag was that the hotel is set up for couples and is not very child friendly. Because there were a number of children staying there it was noisy!