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Tierra Maya Hotel Spa & Sanctuary

Property class: 2.5
Travelers find a peaceful natural sanctuary at this quiet retreat where poolside relaxation pairs perfectly with adventures to nearby Cenote Cocalitos

Choose dates to view prices

Tierra Maya Hotel Spa & Sanctuary, near Laguna Bacalar Ecological Park, offers a garden setting, outdoor pool with sun loungers, WiFi, secure luggage storage, and 24-hour front desk staff who can arrange local tours and tickets.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Room service
  • Housekeeping

Room options

View all photos for Double Room Standard

In-room safe, blackout drapes, iron/ironing board (on request)

Double Room Standard

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Double Room

A bedroom with a bed, pillows, and a hanging light fixture.

Double Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4
  • Free WiFi

DOUBLE DELUXE

  • Sleeps 4
  • Free WiFi
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About the neighborhood

Located near a boardwalk/promenade, Tierra Maya Hotel Spa & Sanctuary is in Bacalar Centro, a neighborhood in Bacalar. The area's natural beauty can be seen at Lake Bacalar and Laguna Bacalar Ecological Park. Cenote Cocalitos and Palacio Municipal De Othon P. Blanco are two other places to visit that come recommended. Visit our Bacalar travel guide
Map
Calle 26 MZ 9 LT 20 NO.116, Bacalar, QROO, 77930

What's nearby

  • A coastal landscape with a large body of water, a road running parallel to the coast, and scattered buildings.
    Lake Bacalar
    5 min walk - 0.4 km
  • A coastal view with a stone fort, palm trees, a thatched-roof hut, and turquoise waters.
    Fort of San Felipe
    6 min walk - 0.6 km
  • A clear turquoise lake with visible rocks and lily pads.
    Laguna Bacalar Ecological Park
    13 min walk - 1.1 km
  • Municipal Spa of Bacalar
    5 min walk - 0.4 km
  • Zócalo
    6 min walk - 0.6 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    36 min drive

Restaurants

  • La Playita
  • Navieros Bacalar
    3 min walk
  • Albahaca
  • Pizzeria Bertilla
    3 min walk
  • I Scream Bar
    5 min walk

About this property

Tierra Maya Hotel Spa & Sanctuary

  • Hotel near Lake Bacalar
  • Located close to Laguna Bacalar Ecological Park and Cenote Cocalitos, Tierra Maya Hotel Spa & Sanctuary provides a garden. Guests can connect to free in-room WiFi.
  • Other perks include:
    • An outdoor pool along with sun loungers
    • Free self parking
    • Smoke-free premises, luggage storage, and a 24-hour front desk
    • Tour/ticket assistance
  • Room features
  • All guestrooms at Tierra Maya Hotel Spa & Sanctuary have thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes.
  • More amenities include:
    • Rainfall showers and free toiletries
    • 40-inch flat-screen TVs with Netflix, streaming services, and cable channels
    • Wardrobes/closets and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Does Tierra Maya Hotel Spa & Sanctuary have a pool?

Yes, this property has an outdoor pool.

Is Tierra Maya Hotel Spa & Sanctuary pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Tierra Maya Hotel Spa & Sanctuary?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Tierra Maya Hotel Spa & Sanctuary?

Check-out is at noon.

Where is Tierra Maya Hotel Spa & Sanctuary located?

Located in Bacalar Centro, this hotel is within a 15-minute walk of Lake Bacalar and Laguna Bacalar Ecological Park. Cenote Cocalitos and Palacio Municipal De Othon P. Blanco are also within 25 mi (40 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Tierra Maya Hotel Spa & Sanctuary Reviews

8.8

Excellent

8.8

Cleanliness

8.0

Location

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 47 out of 76 reviews
Rating 8 - Good. 17 out of 76 reviews
Rating 6 - Okay. 6 out of 76 reviews
Rating 4 - Poor. 3 out of 76 reviews
Rating 2 - Terrible. 3 out of 76 reviews

Reviews

Verified review

10/10 Excellent

V

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Tierra Maya Hotel - gorgeous decor and garden pool

Beautiful pool and gardens, gorgeous rooms with stunning white wash floors and concrete glaze flooring. Lovely room decor. Netflix. Extra bed in room for our family of 5 (2 adults & 3 children under 10). Also, amazing location to walk into town too! 5 minutes from the main plaza. it is next to a fabulous breakfast place (2 mins walk) - Ixchel Bacalar Downside - Coffee machine in room but no pods and poor WiFi connectivity.
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities

Good location near centre

Nice small hotel and friendly service. Good location in the centre of Bacalar, walking distance to the lake, restaurants and shops. Everything was okay but I couldn’t help feeling that the hotel was overpriced for what it was. Room felt a little humid and bathroom definitely needs renovation. Bacalar can be pricey: we had just stayed in a beautiful new hotel in Tulum for half the price that we paid here. For 130 euros a night I think the bathroom needs to be more comfortable and room have a better lock.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Jenna

Liked: Cleanliness
Very nice place clean and they take good care of you and your needs
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice!

Our second stay. Nice little gem. Well kept. And they offer free coffee in the morning. Our AC went bananas but they offered us another room
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Philippe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to complain!
Stayed 2 nights in Dec 2024
Verified review

2/10 Terrible

Liron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is old and dirty. Nothing to eat/drink, scary area. We didn’t sleep ALL night as there was a party right outside our window and the property did nothing about it. Party was until 7am!!!!! Don’t dare going there it’s not for normal people
Stayed 1 night in Dec 2024
Verified review

4/10 Poor

franz

Disliked: Staff & service, property conditions & facilities
No Channels on tv Wifi poor quality or not working it all
Stayed 2 nights in Feb 2025
Verified review

4/10 Poor

Miguel angel

Disliked: Staff & service, amenities
Hace una semana solicité mi factura y es fecha que no me la han mandado
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Stephane

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Chambre proche de la rue, beaucoup de bruit de voiture la nuit, insecte d'humidité. Belle piscine et jardin. Personnel professinel.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Montserrat

Liked: Cleanliness, staff & service, property conditions & facilities
El número y dirección en la página es incorrecto está a unas calles más
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

JULIAN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Bien las instalaciones en general, pero tuvimos mala experiencia con el personal, que no está bien capacitado y fue cero servicial.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super bien ubicado, limpio, tranquilo y pudimos entrar una hora antes ya q ya estaba limpia la habitación Muy agradables todo el personal
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

blanca patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LA HABITACION COMODA Y MUY BIEN SITUADO
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

DULCE ROCIO

Liked: Cleanliness, staff & service, property conditions & facilities
Es un lugar acogedor habitaciones amplias
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Daniela Jazmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel bonito y esta cerca del centro, algo que no me gusto fue que le comente al chico de la recepcion es que el pasillo a mi habitación estaba muy oscuro y me dijo que asi era la temática dle lugar y al otro dia que el hotel estaba mas lleno todo estaba mas iluminado
Stayed 3 nights in Jan 2025
Verified review

6/10 Okay

Aurelie

Liked: Staff & service
Disliked: Property conditions & facilities
L'hôtel mériterait un rafraîchissement, mur fissuré, ou trace d'humidité, peinture qui cloque. Hormis cela les chambres étaient confortable, emplacement proche du centre ville.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Sol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cómodo, con café y agua.

Muy buena estancia, hay café en el lobby y botellas de agua en la habitación.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Farid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenable

Séjour agréable, hôtel calme propre et pratique pour se rendre au café, restaurants, boutiques et animations.
Stayed 2 nights in Feb 2025
Verified review

4/10 Poor

Mads

Disliked: Staff & service, property conditions & facilities, room comfort

Dårlig balance mellem pris og kvalitet

Wifi var meget svagt. Ofte var det nødvendigt at gå ud på gangen for at få forbindelse. Personalet kunne ikke tale engelsk og var ikke servicemindede. Værelserne ligger lige ud til en ret trafikeret vej, hvilket giver en del støj. Poolen var ikke indbydende. Stedets “bar” var lukket. Stedet kaldes for “sanctuary”. Dette giver ingen mening, der er ikke roligt og afslappende. Der var strømafbrydelse i mere end et døgn. Vi var nødt til at forlade hotellet da der ikke var udsigt til at strømmen kom igen. Personalet var ikke samarbejdsvillige i forhold til at hjælpe os med at kontakte Hotels.com for at få refusion for den overnatning vi ikke kunne have grundet strømafbrydelsen. I forhold til de priser vi ellers har mødt på Yucatan var dette sted prismæssigt i den høje ende. Ikke en rimelig pris i forhold til hvad vi fik - placering/hotellets stand/service mm. Stedet kan ikke anbefales.
Stayed 3 nights in Jan 2025
Verified review

2/10 Terrible

Kenia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hay servicio de Internet y lo ofrecen dentro del alquiler, no se puede ver la tele ni c9nectar ningún dispositivo. Ni siquiera se puede usar el internet de los aparatos propios. Muy mal!!! No resuelven.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

America

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Más de lo que esperábamos. Muy tranquila, con agradable ambiente y todo cerca. Su personal muy amable y atento. Regresaríamos siempre.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

maria magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Necesita un estacionamiento más cerca
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Estancia excelente, sin duda volvería.
Stayed 2 nights in Jan 2025
Verified review

8/10 Good

Edson Eory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno pero con cosas a mejorar.

Hotel limpio, muy bien localizado. La habitación podría ser muy bonita pero puedes notar que no fueron cuidadosos con los detalles. (Ejemplo de manchas de pintura en el baño) La otra cosa que no me parece a orden al precio es que se llame SPA pero no tiene nada que ver con SPA, con lo cual resulta engañoso y que sientas que has pagado demasiado por la estancia.
Stayed 2 nights in Jan 2025