Does Tierra Maya Hotel Spa & Sanctuary have a pool?

Yes, this property has an outdoor pool.

Is Tierra Maya Hotel Spa & Sanctuary pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Tierra Maya Hotel Spa & Sanctuary?

Self parking is free at this property.

What time is check-in at Tierra Maya Hotel Spa & Sanctuary?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Where is Tierra Maya Hotel Spa & Sanctuary located?

Located in Bacalar Centro, this hotel is within a 15-minute walk of Laguna Bacalar Ecological Park and Lake Bacalar. Cenote Cocalitos and Palacio Municipal De Othon P. Blanco are also within 25 mi (40 km).

Tierra Maya Hotel Spa & Sanctuary Reviews, Deals & Photos 2025

10/10 Excellent

Martha

Jun 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super bien ubicado, limpio, tranquilo y pudimos entrar una hora antes ya q ya estaba limpia la habitación Muy agradables todo el personal

Stayed 1 night in Jun 2025

10/10 Excellent

Farid

Feb 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenable

Séjour agréable, hôtel calme propre et pratique pour se rendre au café, restaurants, boutiques et animations.

Stayed 2 nights in Feb 2025

10/10 Excellent

Montserrat

Aug 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

El número y dirección en la página es incorrecto está a unas calles más

Stayed 1 night in Aug 2025

10/10 Excellent

blanca patricia

Mar 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

LA HABITACION COMODA Y MUY BIEN SITUADO

Stayed 2 nights in Mar 2025

8/10 Good

DULCE ROCIO

Mar 5, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Es un lugar acogedor habitaciones amplias

Stayed 1 night in Feb 2025

10/10 Excellent

Arturo

Jan 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente!

Estancia excelente, sin duda volvería.

Stayed 2 nights in Jan 2025

10/10 Excellent

Sol

Feb 27, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cómodo, con café y agua.

Muy buena estancia, hay café en el lobby y botellas de agua en la habitación.

Stayed 3 nights in Feb 2025

6/10 Okay

JULIAN

Jul 6, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Bien las instalaciones en general, pero tuvimos mala experiencia con el personal, que no está bien capacitado y fue cero servicial.

Stayed 1 night in Jun 2025

6/10 Okay

Aurelie

Mar 1, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

L'hôtel mériterait un rafraîchissement, mur fissuré, ou trace d'humidité, peinture qui cloque. Hormis cela les chambres étaient confortable, emplacement proche du centre ville.

Stayed 2 nights in Feb 2025

10/10 Excellent

America

Jan 23, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Más de lo que esperábamos. Muy tranquila, con agradable ambiente y todo cerca. Su personal muy amable y atento. Regresaríamos siempre.

Stayed 3 nights in Jan 2025

8/10 Good

Jesus Elias

Aug 27, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena opción

Un buen hotel habitaciones cómodas y limpias. El wifi algo inestable. Excelente ubicación

Stayed 2 nights in Aug 2024

10/10 Excellent

maria magdalena

Jan 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Necesita un estacionamiento más cerca

Stayed 2 nights in Jan 2025

8/10 Good

Daniela Jazmin

Mar 2, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Es un hotel bonito y esta cerca del centro, algo que no me gusto fue que le comente al chico de la recepcion es que el pasillo a mi habitación estaba muy oscuro y me dijo que asi era la temática dle lugar y al otro dia que el hotel estaba mas lleno todo estaba mas iluminado

Stayed 3 nights in Jan 2025

8/10 Good

Lina

Jan 1, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice!

Our second stay. Nice little gem. Well kept. And they offer free coffee in the morning. Our AC went bananas but they offered us another room

Stayed 2 nights in Dec 2024

10/10 Excellent

René

Dec 31, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hôtel calme et proche du centre-ville

Nous étions à 5 dans une très grande chambre avec salle de bain. Elle était assez spacieuse pour ne pas se marcher dessus. La literie est confortable et le personnel serviable. L’hôtel est à 5mn à pied du centre-ville de Bacalar. Une bonne adresse que je recommande.

Stayed 2 nights in Dec 2024

8/10 Good

Philippe

Jan 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nothing to complain!

Stayed 2 nights in Dec 2024

8/10 Good

Edson Eory

Jan 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno pero con cosas a mejorar.

Hotel limpio, muy bien localizado. La habitación podría ser muy bonita pero puedes notar que no fueron cuidadosos con los detalles. (Ejemplo de manchas de pintura en el baño) La otra cosa que no me parece a orden al precio es que se llame SPA pero no tiene nada que ver con SPA, con lo cual resulta engañoso y que sientas que has pagado demasiado por la estancia.

Stayed 2 nights in Jan 2025

8/10 Good

Jannet

Jul 23, 2024

Liked: Cleanliness, staff & service, amenities

Es una excelente opción para pasar un excelente momento con tus seres queridos, no tiene bar ni restaurante, lo cual complica todo, la alberca siempre templada y limpia, el personal muy amable.

Stayed 6 nights in Jul 2024

10/10 Excellent

Jason

Nov 22, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely

Stayed 1 night in Nov 2023

8/10 Good

Verified traveler

Jul 8, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena ubicación y atención

Hubo disponibilidad a última hora y nos recibieron muy amablemente. La habitación está muy amplia , muy limpia y cómoda . Excelente funcionamiento del clima y en general está muy cómoda la habitación . Cerca de todo.

Stayed 1 night in Jul 2024

6/10 Okay

Jacob

Sep 17, 2024

Liked: Staff & service

Disliked: Cleanliness

Necesitan puertas con más seguridad

Stayed 1 night in Sep 2024

4/10 Poor

franz

Feb 24, 2025

Disliked: Staff & service, property conditions & facilities

No Channels on tv Wifi poor quality or not working it all

Stayed 2 nights in Feb 2025

2/10 Terrible

Liron

Dec 25, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The room is old and dirty. Nothing to eat/drink, scary area. We didn’t sleep ALL night as there was a party right outside our window and the property did nothing about it. Party was until 7am!!!!! Don’t dare going there it’s not for normal people

Stayed 1 night in Dec 2024

10/10 Excellent

V

Aug 9, 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Room comfort

Tierra Maya Hotel - gorgeous decor and garden pool

Beautiful pool and gardens, gorgeous rooms with stunning white wash floors and concrete glaze flooring. Lovely room decor. Netflix. Extra bed in room for our family of 5 (2 adults & 3 children under 10). Also, amazing location to walk into town too! 5 minutes from the main plaza. it is next to a fabulous breakfast place (2 mins walk) - Ixchel Bacalar Downside - Coffee machine in room but no pods and poor WiFi connectivity.

Stayed 1 night in Aug 2024

2/10 Terrible

Kenia

Jan 24, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

No hay servicio de Internet y lo ofrecen dentro del alquiler, no se puede ver la tele ni c9nectar ningún dispositivo. Ni siquiera se puede usar el internet de los aparatos propios. Muy mal!!! No resuelven.

Stayed 1 night in Jan 2025

Tierra Maya Hotel Spa & Sanctuary

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Deluxe Double Room, Multiple Beds, Non Smoking

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