Family friendly Hotels in Chester, Richmond

"We had two rooms. Room 512 had a nasty odor. It was very difficult to be in the room, let alone sleep. We kindly explained our situation to the front desk receptionist and she absolutely refused to change our room. We had not used the room or unpacked. She said the best she could do was have the maintenance man 'spray something'. She even told us that the hotel was not full but she could NOT offer us another room. We will never stay at Candlewood Suites again."

"Fantastic room!"

"The Breakfast room, Food and AC WERE GREAT"

"No gym, property was under renovation was extremely loud couldn’t walk in front door. They ran out of WATER.Nothing upon check in was so bad had to leave a night early and stay at a Hilton do not stay here "

"Fun hotel that is convenient to the convention center. The gym is great and the YMCA is really close. Bunch of great restaurants very close by. "

"Food was great"

"The location was great: 2-3 blocks from Capitol. The Internet was extremely slow. If you want to use it, you need to pay a lot. The 'free' password did not work. Nothing is included. Parking is $45/night, but is not mentioned when booking the room. The room lacked a robe, lotion. You could tell that it was prepared in a hurry. If you have to call the hotel for any reason, be prepared to get a 1800... sales number, to wait, be disconnected and repeat the whole cycle again. There is no direct number to the reception/front desk. The restaurant/tavern on the 1st floor was very, very slow, yet expensive. Be prepared to wait for an hour in the morning just for eggs, pancakes and coffee. Staff appear to be nice, but only because they are waiting for tips. "

"You can’t find a please, thank you, or a clean towel in this place. Hand towels in the room had stains on them, metal lamps rusted, human hairballs, and sheet rock dust on the floor from a wall scrape as further proof that they BARELY clean the floors in between stays. I left a jacket in the room called back four hours after check out and they ‘threw it out’ already. I would say if you get what you pay for, but this was closely priced to other hotels. I’ve stayed at in the area and definitely on the bottom of "

"The hotel could use a basic "refresh". While my room was a nice size, it was a bit run down and could use an overall upgrade. The staff was great - Shane is wonderful! I was not clear when housekeeping was to come. Towels were changed every day, but my bed was only made 1 out of the 3 days I was there. Good location. "