Chelers Hotels

"Convenient, clean rooms and very quiet considering we were so close to the main road "

"C’est un endroit apaisant avec le charme ancien. Une vraie découverte pour nous et c’était un super moment. L’accueil, la chambre, le petit déjeuner, les échanges tout est parfait ! Je pense que c’est un hôtel incontournable à faire si on passe une nuit sur Arras."

" Good travel hotel"

"Room was okay although the toilet bowl had a big brown water stain. Very poor dinner selection and what we did choose was mediocre. Didn't stay for breakfast."

"Good location, easy parking and clean room. Food menu was poor and the bar area is more like a nightclub. "

"Front Staff are amazing. Thank you Hamza. Thank you morning shift. Saved my day. "

"Basic but clean and tidy"

"x"

"We checked in at 0030 so reception was closed which was expected. The message from the hotel gave me a code to use to gain entry. At the hotel I was faced with a check in computer asking for my name and reservation number . After 20 minutes I could not find a reservation number it would accept We used the intercom to speak to someone and got the reservation number. Using this we ‘eventually ‘ got the door to open after about 5 attempts. The code sent by the hotel was infact the reservation number . A simple change in language could have assisted here . Without my message to the hotel prior to travelling this code would not have been sent or available - so despite not knowing this code was the reservation number - how are you supposed to find that out if you don’t know you need it till 0030 when you are tired and trying to check in. It was a poor check in process which even asked for around 2€ in payment and if we wanted breakfast etc . Can you imagine at 0030 if I want this - we just wanted to get to bed not be questioned A very poor system "