Charlton Vacation Rentals

"First day not so good, today the breakfast was fine. Car parking easy and near to the hotel. We did think that it was not very well lit. "

"Breakfast was plentiful. The Morse bar well attended and stocked. Staff made our stay very relaxed, they were so attentive."

"Easy to find and fantastic big car park at the back of the hotel which was included in the price of our stay. Lovely warm room, comfortable bed and great shower. There was a good breakfast selection but staff didn’t interact with customers and didn’t clear our table once during our 2 day stay. I hate dirty pots around me!! Also no conversation with restaurant staff about alternatives for breakfast as only had fried eggs on offer at self selection. I asked for poached eggs and it took them over 20 mins to bring them to me. I asked twice how long they would be and was told there is a bit of a delay with my order as quite a few people had ordered them. Not sure why as it only takes a couple of mins to cook these!! Also hot food options were empty and had to keep asking for things which was a bit annoying. Overall our stay was okay and I would stay again. "

"Didn’t get the chance to have a wander around and enjoy the facilities, but what I did experience was great, as were the staff"

"A lovely stay with very friendly staff. Really good midway place for exploring the area. "

"We had a lovely stay, breakfast was brilliant had such a good selection. Room was quiet and staff were very friendly. "

"Good stay"

"The room was dirty , dirty pillowcase left on the floor! No cleaning done prior to our arrival No matress topper on one of the beds No replacement of toilet paper No soap refill We put our used towels to be replaced on the floor of the bathroom.. we When we came back after our day out , the DIRTY towels were replaced back on the towel rails!!! This was not acceptable at all .. There was no ramp to get our suitcases up the steps into the hotel reception door way . We found this a struggle and no staff on hand to help. "

"Tried to arrange everything in advance for a stay with my mum, who has mobility issues. Staff were very accomodating, however, everything was a little further away than they made it out to be. Which did cause some issues. Fine if you are a wheelchair user, but my mum uses crutches to get around. It was not that easy for her. Rooms are very basic, for the price and the attraction of "Horwood House". Be careful, the beds are on wheels, which surprised my mum, as she almost fell off. They are also pretty firm matresses, not the most comfortable night I've ever had. I also had a dripping noise all night in my room, that sounded like the buildings heating. The pool/spa was lovely though. Not many changing facilities, so queues happen often, but it was nice and modern and clean. Dinner at Harrys was excellent. Fresh, hot and delicious. Be aware the cocktails are very expensive though. Breakfast was a disappointment. Definitely not worth £20 per person. I know its geared up for wedding parties/conferences, but the quality was so bad and nothing was as warm as it should be. The staff however, are amazing. They were so accomdating, friendly and willing to go over and above. This ranges from reception, to the staff at Harrys, the Spa and 1911 for breakfast. The staff truly made the visit special, even if some of the other stuff was a disappointment."