Chapelhope Hotels

"I found returning here after 15 years to be a sad form of nostalgia. We used to come here in the late 90's as a large family group and have so many fond memories of this place. We remember having a grand evening dining experience with a man in a kilt waiting for us at the top of the grand staircase, and adults dressing in their fine clothes for the evening meal while children would eat in the Bannockburn room. Things have changed, and while I accept there is a need to modernise things, the whole soul of this place has gone now. The state of disrepair of the property is very obvious, but what was sad is that I felt some of the repairs would be very simple to do. We paid just under £300 for our rooms and feel this was completely out of line with the experience. Our balcony which was 2 floors up was literally crumbling apart and had caution tape on it to suggest 'don't lean here'. This is completely unacceptable for a room at this price. The old fashioned but classy feel of the rooms have been replaced with a soulless modern chich vibe and it was all just quite depressing. One of the ceiling lights in my room wasn't even working and the room felt bare with two cheap sofas stuck in the middle to fill the space. There was peeling paint work and rotten wood everywhere and a general sense of 'we don't care anymore'. At 10pm my room was freezing. I called 3 times and went in person to reception to resolve this. The heating never came on and I slept the night COLD."

"Yes "

"Everyone was lovely and the place was beautiful. Impeccable service; warm and welcoming! "

"Yes clean room,lovely staff , bar well stocked and plenty clean laundry and towels."

"Old fashioned character hotel with grand staircase and remote location. "

"Lovely view over the course from the room. Pool, steam room and sauna all excellent. Bar service very good. We only ate for breakfast and could not fault it"

"Nice clean spacious room but the window in my room needs replacing as it was draughty and aloud in noise from outside, perhaps a few mushrooms would not go amiss with the breakfast apart from those minor qualms I would not hesitate to stay again."

"Met our needs"

"Easy to find. Parking free and close to the hotel. Staff friendly and welcoming. Room was more of a suite than a room! Bed very comfortable so a really good place to stay. We were not bothered by poor reception for TV but this could be a concern for others. We enjoyed walking round the town and the inhouse meal rounded off our stay very nicely."