Search Apart Hotels in Central West Virginia

"We came back to our hotel room around 8:00 pm. My husband deadbolt the door and opened the doorstop because we were in for the night. At about 9:00 pm, without knocking or prior notice, a front desk employee opens the door to our room. He had a step in the doorway with his shoulders and head into the room before he noticed us. He said a quick “sorry” then shut the door again. My husband went into the hallway to investigate. The employee stated that “usually there are not guests in that room” and that he was looking for a hair dryer. When my husband went to speak with the general manager about the incident, we were blamed for not securing the room properly. We examined the door more closely and discovered two things. First, the deadbolt was not aligned with the door frame and although we thought we heard it click to lock, we were actually hearing the deadbolt being pushed into the side of the door frame. Secondly, the door stop hinge was so loose that the door could still slide through, despite us opening the clip. My husband attempted to explain both door flaws to the general manager but he refused to view the door while we were there. After ongoing discussions with the general manager, eventually he said he could provide a $20 discount from our total bill, but that we had to request the reimbursement through the third party booking company ourselves and he would approve the release of funds. We will not return."

"Upon our arrival day one front desk girl on her personal phone. Hot water for shower was not there barely warm. This was at around 11:00 am the next day after check in. Husband ask lthe front desk about the lounge area outback and was told the propane pump for the heater did not work. Key card did not allow him to enter back into hotel once he walked out there had to walk around hotel to re enter. My husband told the lady at front desk he was not able to re enter with key card she said sorry that’s to bad. Woke up wanting to make coffee in our room old coffee filter left in coffee maker. If left in coffee machine it will grow mold gross!!!! Still no hot water only late at night. You should be able to facilitate hot water in the morning I don’t care how may people are staying at your facility. Also the very first night the smell of marijuana was awful. And connecting rooms the people next to us were loud and singing at like 1100 at night unacceptable we try to be very quiet and respectful when we stay away from home. Housekeeper was very nice gave us towels daily and toilet paper. "

"10/10"

"The property was beautiful but the rooms could use a little TLC. We didn't have hot water so showers were a bit uncomfortable. Tile grout in the bathroom was very old and dirty. Overall the stay was nice but not really worth the price "

"The hotel appeared nice, there did appear to be a bee/wasp nest near one of the exits. Otherwise the breakfast was really good (the coffee was just ok), the outdoor areas were well kept, the pool was clean and comfortable. The room was nice enough, though we got a suite expecting a full living area and a separate bed area. The room felt very cramped and appeared to be a normal sized room with a wall in the middle. The separation didn't even have a door so there was no real privacy. I would have rather saved money and payed for a regular room."

"Just a one night stay but we really enjoyed the restaurant."

"This was a good place to sleep.. I questioned it because it was not very expensive but we just needed a place to sleep for a few hours. Room was clean and bed was comfortable. The rooms was recently remodeled and if you need a cheap clean place to stay this is it. "

"Clean space, nice staff, lovely lobby. However, the standard double queen rooms have TINY bathrooms that you can barely get into and close the door… they also have very low drop ceilings, and in the room we were given the window was busted and didn’t close properly so it let in a lot of noise and heat. We wound up upgrading to a bigger room which had good bones but was a bit tired and outdated, and the bed was not the most comfortable for us as it was on the firm side. "

"No frills hotel. Clean, quiet, convenient. Would stay here again. "