"While booking the room. Expedia changed the date. I should have reviewed it but it was Thursday night and I was tired. I clicked go and then reallized I just booked a hotel 3 hours away for that night, not Saturday as it read when I started the booking. Tried to cancel but it was too latesince it was present time. I contacted expedia texted with a robot for 15 min then got a real person texting. Was told it was the hotels policy and nothing expedia could do. I left a message with the hotel. A woman from the hotel called me Friday morning and said she would cancel my payment for me. Unfortunately the money was put into my expedia account for future use. So 5 for the hotel & its staff. 0 for expedia for its crappy website and unwillingness to try to get my money back."