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"My problem was the short black young lady working the breakfast area. Very rude horrible customer service very very very rude her ass need to be fired str8 up the dude Enoch working the Valet was the nicest person in the whole hotel broken down elevator had to walk up the stairs from the 8th floor to the 15th with luggage tired then a mf."

"Dirty. Staff a little rude."

"The parking situation is ABYSMAL. No carts, no staff, and the TWO nice men out front were overwhelmed and being yelled at with ZERO support from management. The a/c was off in the elevators and hallways; we had no shampoo in our shower; the water was not hot; the constant slamming of the door where the maintenance folks were housed on the 17th floor all night long the first night we were there was absurd; and the front desk staff at check-in were exceptionally rude and dismissive. (Note: the young man at checkout this morning was quite kind and helpful.) I am disappointed in the downfall of this hotel over the past few years. It’s in the middle of one of the best places to be, which is why I suppose it doesn’t matter how disappointing it is because you’re assured business anyway, but it’s a sad space a once beloved resting spot for us has become. I suppose we are a Marriott family now. "

"Terrible staff at the front desk and very uncomfortable bet. "

"Check in with was Nick was super easy. I didn’t arrive until 5:00 am and he was just as friendly and very informative regarding my stay and what I looked for too. Hotel location is perfect! Will definitely be back and booking here again "

"Was comfortable for an unexpected layover "

"AC and room were great"

"Breakfast options were excellent. So much to choose from. The restaurant was so-so. Could have been better for the prices. Location is very close to the airport but not a lot of food choices other than the property. All in all pretty decent for the price. "

"I can’t say enough about how incredible the customer service was! From start to finish, everything exceeded my expectations, but Regina (hotel receptionist) and Dontrell (bartender) truly made the experience unforgettable. They went above and beyond to help bring my boyfriends birthday surprise to life, fully embracing the idea and delivering each note perfectly. Their willingness to play along, their attention to detail, and their genuine kindness made the entire experience feel so special and seamless. I’m honestly so elated and grateful for how accommodating and thoughtful they both were. It’s rare to come across people who not only do their job well but also put heart into what they do—and Regina and Dontrell did exactly that. Thank you for helping create such a memorable and meaningful experience for the both of us!"