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"The hotel staff were generally polite and not unpleasant, but the overall service could be improved. At check-in, I was left waiting for several minutes before anyone assisted me, which made the arrival process feel a bit disorganized. With a little more attentiveness and quicker response at the front desk, the guest experience would be much better."

"Internet was not up to power, but it was ok.clean room. Within checking in, the gentleman was very pleasant."

"Pool and gym area looked nice. Also breakfast area was clean looking. However we did not eat there as it was a busy weekend "

"Great place to stay. Right off the I-81. Plenty of restaurants to choose from. Staff iare very friendly and helpful. This is the 4th time we’ve stayed here when travelling to and from Florida."

"Clean room, helpful staff"

"Room was very clean and had many items like a small kitchen area (complete with dishwater, silverware, microwave, coffee machine, and dishwasher). Staff were very professional and organized. Breakfast had a great variety of items compared to other hotels. Parking was easy and accessible. We used the gym while we were there and it was very clean and stocked well with all equipment working and in good condition."

"Great!"

"This trip was so awful it’s going to be a story I’ll tell for many years to come I’m sure I’ll run out of characters if I write the full experience so I’ll hit the highlights - staff from high to low is incredibly rude especially bar staff. The front office is almost nothing but teenagers who couldn’t care less about being there. They hang up on you, transfer you to someone else who also will hang up on you and then when you call back they keep declining the call so you have to come to the lobby. Appliances dont work. Maybe half of the outlets work. Was told by one manager “hopefully it works out for you”. The only helpful person there was the manager Anette, and you could tell even she was having trouble getting through the day. Keys to the unit just up and stopped working. Toilets weren’t flushing. Consistent leak in the shower. Maintenance had to send an electrician, plumber and handyman in the first hour we were there. And the timeshare meeting! It’s fun getting told how crazy you are for not blindly buying into a high pressure time share scam early on your first morning there when you experience what’s above not 12 hours ago when you first got in. I do want to give Anette her flowers though. If not for her actually caring and trying to make things up for us I dont know what I would have done. She upgraded us to one of the units they showed us for the timeshare which were nice, but in that model home from Arrested Development kind of way if you know what I mean"

"Hotel was beautiful and very clean. I enjoyed my stay and will be rebooking in future "