Hotels near Centerpointe Mall

"Clean and well kept"

"This is my 3rd time staying at this hotel and what keeps me coming back is the fact that the rooms are clean, the lobby is comfortable, and the breakfast has a wide variety of options, including fresh fruit. The staff has always been pleasant and easy to communicate with. The hotel is in a great location with easy access to shopping, dining, freeways, and only 15 minutes for downtown Grand Rapids. This visit was different because we came back from dinner one night to find that the battery in our lock had gone dead and we were locked out of our room. It took over an hour for the problem to be resolved, and the 2 staff members at the front desk were very ill-equipped to deal with the issue, having to call someone from another hotel to help fix the problem. There was no manager on site, and while the staff was very polite and empathic, I am concerned that there was not a better plan of action for this type of situation. The issue was a large disruption to my evening plans, and I hope the staff gets more training on these types of issues."

"Food was great and serving space was clean "

"Parking was fine. The bar and restaurant were closed due to updating. Employees were very friendly and informative. "

"We enjoyed our stay at this hotel. The hotel staff were very friendly and helpful. They even reached out by text to see if we had any questions or needs.The rooms were clean when we arrived and cleaned the next day while we were out and about. There is no microwave or refrigerator in the room. However, there is a microwave next to the ice machine on each floor. We enjoyed the breakfast buffet however it does cost $15 a person. "

"The hot water didn’t work. I would like to have a refund this place was horrible."

"Great staff. Close to everything. Very clean"

"Professional and courteous staff for our entire stay."

"No hot water. Toilet paper was almost gone. TV remote was held together with duct tape. "