Cenote Zacil-Ha

Everything is fine only need to clean more deep because is dirty each room (the shower the sinks the edges of the showers the floors the phones too deep clean) everything deep clean becsuse everything else was excellent I like the outside of the hotel big and excelent to stay outside all day plenty of entertainment the swimming pools the access to the beach the mariachi in the restaurant in the night everything was great only needs deep clean sorry thank you!

Hi. We took this trip for our 4-year-old daughter's birthday. I do not recommend this hotel based on my experience; the property looks a bit run-down, and the rooms do too. The air conditioning never cooled below 23–24°C (74–75°F)—it was very hot, and we suffered in the heat. When we arrived at the room, the minibar didn't work, there was no hair dryer, and—can you believe it?—the safe bo didn't work either. At the hotel bars, there were many drinks we couldn't order because they were reserved for "members"—it was ridiculous. To top it all off, the hotel's MTS transport service was the absolute worst (I don't recommend it); they didn't notify us about the return trip to the airport or the time we needed to be at reception. Instead, they called to say they were leaving, without having called beforehand to remind us of the time. It was a total disaster; we had to order an Uber to get back, and no one wanted to help us. The food, however, was very good—that part was great. On the other hand, the sea had rough waves and the sand was filthy with sargassum—it was always a red flag situation, can you imagine.

We stayed on the one bedroom suite and it was amazing. Food was great! Kids loved the pools.