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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Overview of Southpole Central Hotel

Photo gallery

Featured Image
Desk, blackout drapes, iron/ironing board, free WiFi
Desk, blackout drapes, iron/ironing board, free WiFi
Desk, blackout drapes, iron/ironing board, free WiFi
Desk, blackout drapes, iron/ironing board, free WiFi

Southpole Central Hotel

3.5 out of 5

3.6/5 Good

Guests rated this property 3.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationYap Sandiego Ancestral House8 min walk
    Popular LocationMagellan's Cross12 min walk
    Popular LocationFuente Osmena Circle17 min walk
    AirportCebu (CEB-Mactan - Cebu Intl.)35 min drive

Choose dates to view prices

Room

  • 15 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 2 Twin Beds

Room

  • 17 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 2 Twin Beds

Room

  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 2 Twin Beds

About this area

Cebu

Located in Cebu, Southpole Central Hotel is in the historical district. Heritage of Cebu Monument and Magellan's Cross are notable landmarks, and travelers looking to shop may want to visit Ayala Center and SM City Cebu. Don't miss out on a visit to Cebu Ocean Park. Spend some time exploring the area's activities, including outlet shopping.
Popular Location

What's nearby

  • Heritage of Cebu Monument - 8 min walk
  • Yap Sandiego Ancestral House - 8 min walk
  • Casa Gorordo Museum - 10 min walk
  • Magellan's Cross - 12 min walk
  • Fuente Osmena Circle - 17 min walk

Getting around

  • Mactan - Cebu Intl. Airport (CEB) - 38 min drive

Restaurants

  • All Day Dining – Restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily. Kids' menu available.

About this property

Southpole Central Hotel

3.5-star Cebu hotel in Downtown Cebu, walk to Heritage of Cebu Monument
This smoke-free hotel features a restaurant, a bar/lounge, and a coffee shop/café. Free WiFi in public areas and free valet parking are also provided. Other amenities include a snack bar/deli, a conference center, and a business center. All 95 rooms offer free WiFi, room service, and LCD TVs with cable channels. Other amenities available to guests include rainfall showerheads, free local calls, and free bottled water.
Southpole Central Hotel offers 95 air-conditioned accommodations with complimentary bottled water and slippers. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: PHP 380 for adults and PHP 250 for children
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • Room service available

Family friendly

  • Babysitting/childcare (surcharge)
  • Dry cleaning service
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Languages spoken

  • English
  • Filipino

Business services

  • Business center
  • Meeting rooms
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Cable channels
  • LCD TV

Food and drink

  • Free bottled water

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Slippers

Similar properties

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices include taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

Policies

Check-in

Check-in from 2:00 PM - 5:00 PM
Late check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Renovations and closures

The following facilities or services will be unavailable from March 1 2021 to June 1 2021 (dates subject to change):
  • Dining venue(s)
  • Shuttle services

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: PHP 380 for adults and PHP 250 for children (approximately)
  • Airport shuttle fee: PHP 700 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: PHP 0 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Southpole Central Hotel Cebu
Southpole Central Hotel
Southpole Central Cebu
Southpole Central
Southpole Central Hotel Cebu
Southpole Central Hotel Hotel
Southpole Central Hotel Hotel Cebu

Frequently asked questions

Can I cancel my reservation for free at Southpole Central Hotel and receive a full refund?
Yes, Southpole Central Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Southpole Central Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Southpole Central Hotel?
As of Apr 16, 2021, prices found for a 1-night stay for 2 adults at Southpole Central Hotel on Apr 17, 2021 start from P1,280, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Southpole Central Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at Southpole Central Hotel?
Self parking and valet parking are free at this property.
What time is check-in at Southpole Central Hotel?
Check-in is from 2:00 PM - 5:00 PM. Late check-in is available during limited hours.
What time is check-out at Southpole Central Hotel?
Check-out is at noon.
Does Southpole Central Hotel provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of PHP 700 per vehicle applies.
Where is Southpole Central Hotel located?
Located in Downtown Cebu, this hotel is within a 15-minute walk of Heritage of Cebu Monument and Magellan's Cross. Fuente Osmena Circle and Ayala Center are also within 2 mi (3 km).

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 30 out of 121 reviews
5 - Excellent 25%
Rating 4 - Good. 44 out of 121 reviews
4 - Good 36%
Rating 3 - Okay. 28 out of 121 reviews
3 - Okay 23%
Rating 2 - Poor. 8 out of 121 reviews
2 - Poor 7%
Rating 1 - Terrible. 11 out of 121 reviews
1 - Terrible 9%

3.7/5

Cleanliness

4.0/5

Staff & service

3.8/5

Amenities

3.7/5

Property conditions & facilities

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fake smiles, employees, and, service.
Old hotel. Rooms are not worth the price paid. Bathrooms are old and dirty. No shower curtain. Water all over floor always. Tv reception is bad. Wifi slow. Restaurant food below average. Many times told "item not available sir." Most disappointed with customer service and management. Had problem with dirty table at breakfast. Noticed all tables and table cloths were dirty. Politely wiped my own table, then, complained. Then, was basicallly argued with and laughed at by 4 or 5 employees. Could not believe this treatment! Asked to speak to owner of hotel. "Not available sir." Asked when owner would arrive? "Don't know sir." Asked for owner's phone number. "Don't have it sir." Asked for hotel manager. "Not here yet sir." Asked for manager's time of arrival? "Not sure sir." On and on. Unbelievable treatment and service!! Disgusting! Thought i had experienced bad treatment in the philippines before this. Wow, was i wrong! What's the worst, is, your stuck many times like this in the philippines. Nowhere to go for help. So sad. It's 2020, and, the philippines still has no uniform concept of how to deal with basic problems and complaints.
Stayed 7 nights in Feb 2020

4/5 Good

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean ,staff was great. Even though we we’re early for checking in they got us a room.They also have a reasonable priced restaurant.While stay again when we go back to Cebu Philippines
Stayed 1 night in Feb 2020

2/5 Poor

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water due to defective water heater. Seems centralized water heater has no sparing.
Stayed 1 night in Jan 2020

4/5 Good

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2019

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Location is fantastic as it’s in the heart of cebu and staff very Hospitable
Stayed 6 nights in Sep 2019

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