Catalonia Pyrenees hotel rooms a the Paradores

"TOURISTS BEWARE!!! Don’t spend your time or money here! They have no respect for guests, just want your money! The conditions of the property was so bad and the staff were so abusive and rude that we left 2 hours after checking in, and they refused to give us any money back! Very rude and unprofessional staff (from reception to management). The receptionist called me names in Spanish. Even with video surveillance present, the management denied it and said everything was great on their end!! The room was dusty and there were bloodstains on one of our pillowcases. Cutlery had food stuck to it from previous guests. Weak and unreliable wifi. When brought this to the reception, they shrugged and said we’re in mountains, this is normal. Overall, not a single word of apology or trying to make up for issues came out of them. "

"Good breakfast"

"Crazy good location, super friendly staff, extremely clean, bright fantastic rooms. Yes, there are stairs that are steep, unless elderly though all good. Would highly recommend!"

"Clean room, smooth check in"

"Good"

"Very old place and need an urgent uplift! I do really think is time for some renovation of this place. "

"Great place all round"

"Great hotel. Room was very comfortable and well-equipped for what we needed. All the staff were a pleasure to speak with, friendly and helpful. We'd definitely stay again :) "

"Everything was very good. Noise from refrigerator wagons intrusive but not much that could be done about that without triple glazing "