Hotels near Castle Gallery

"​I had called a week ago to make sure the 4-year-old was added to the booking, and the lady told me it was "common sense" and she didn't need to check. But when I got there, she flipped. She started shouting at me in the lobby, claiming me as a "criminal" and a "liar" because the child wasn't on the original Expedia paperwork. ​She eventually told me she’d let us in, but only if I "acknowledged the crime and lie" I had committed. It was the most unhinged, bullying behavior I’ve ever seen. I told her I’d rather take my business elsewhere, and she promised she’d answer the phone if Expedia called to authorize a refund. ​Well, she lied. I stood outside the hotel and watched through the window as she intentionally ignored three calls from the Expedia agent who was trying to help me. She just stood there and let it ring to try and strand us."

"Breakfast was great and all employees including Deb at the breakfast stand was amazing."

"Excelente el servicio. El personal muy amable"

"Breakfast was good with a variety of choices. Ran out of hot water 2 of the 4 days I showered."

"Great overall will do again!!"

"Overall, it wasn’t horrible, I’ve certainly stayed in worse hotels. My biggest issue was the door to my room creaked really loudly as it opened and closed. And it closed quite slowly which made the noise even more obnoxious, because it was long and drawn out. I felt sorry for the guests in the rooms adjacent and across the hall."

"There was very little to choose from for breakfast. The staff at checkin have no experience or customer service knowledge. I complained about constant floor noise above us which never stopped in 3 days. The room was pleasant but the bathroom toilet was so close to the wall that you couldn't sit down easily. Cleaning staff friendly and helpful. This will not be my first choice to stay again. "

"Perfect"

"The room was amazing, much more than what I would expect in that area. Staff were great although sometimes you had to wait for them to arrive"