Castelli Romani hotel rooms a the Best Western

"Great hotel for solo travelers!"

"Même si l’hôtel est vieux, il est bien entretenu, propre et bien situé près de la gare. Le personnel est chaleureux et serviable lorsque l’on a besoin. Le déjeuner est très bien aussi."

"Room was nice and clean Shower was awesome Breakfast was forgettable "

"room was nice"

"Laundry room was great but Ironing boards looked dirty and unmaintained"

"Great place to stop overnight in Rome- great bar and restaurant! "

"We went to check in and I was told we needed to pay 30 Euros more as the reservation only showed up in the system as one person. I always book as two people. The rate was already $255 Canadian so I was not paying more. They conceded and we didn't have to pay anymore. Checked into the room and there was minimal power available. There was a card system on the wall and the key card we had been given wasn't the right one. Took contacting the front desk three times to rectify the situation. The room temperature was 24.5 C and you couldn't adjust the temperature. You had to open the window. Went to get a shower and there was no hot water, not even luke warm. Mentioned that when we checked out and we were told it was a maintenance issue and was the whole hotel. We had talked to a couple at breakfast who had been there a few days and they had no issues with hot water at all. The room was clean and it was a great location. Breakfast was good. Overall very disappointed with the lack of customer service. Basically we were told it is what it is. We were not offered any compensation for the inconvenience of no hot water."

"Excellent new hotel"

"Cannot beat the location for morning worry free morning flights! Only suggestion would be more selection and effort for gluten free food choices for celiacs... That being said, once our situation was known the staff was amazing in helping find something on the menu that was modifiable."