Castelcivita Hotels

"Check in was ok, there was a language barrier. We were told the pool was open till 6:30 and it wasn’t. As we got in we were kicked out. There is a charge for the indoor pool, which we were told was 10 but see signs saying 5. The hotel is having building works. People were working as we went to our room. The whole place smells of sewage. We tried to get a drink at the bar but they didn’t have basic things like lemonade. I went to walk the dog and we were attacked by stray dogs that roam both the property and outside and the car park. They are there day and night barking and chasing. Dogs also going around the car park urinating on all the cars. Went back to the room and found it was mouldy, furniture was rubbish, tv not viewable, curtains broken, fire alarm was covered and AC didn’t really work. Tried to talk to reception was told it had to wait until morning as he didn’t speak English, he was more of a night watch man. There are no security doors and the fire doors are propped open and the fire alarm looked like it was still being installed. The room balcony had no furniture to sit on. I got up in the morning to walk the dog and was attacked again by stray dogs. We decided to check out as the hotel didn’t seem to understand the issues. I thought I agreed with reception I would pay for the night we stayed and be refunded the rest and the manager would contact me. This did not happen, her English was ok on check in but nothing when there was an issue. Still no contact or refund"

"The hotel is a nice place to stay with its own beach. Employees from front of house to cleaning, the drivers and restaurant/bar staff was great. Even enough sunloungers for everyone. Breakfast was superb and suitably replenished. Hotel collection from airport free and whilst delayed, we were unable to confirm timings due to delays again flying with British Airways. But hotel did a really good job accommodating us. Thank you. I went diving in Agropoli - do contact Allessandro of Sub Mania - so easy to arrange - and my daughter visited Pompeii. Italian trains cheap and on time! Couple of negatives - the hotel is in the sticks, the cover charge a rip off when 2 of the party were young children, no real other dining options close by - although do go to il Primavera - 10 minute walk with good reasonably priced food and very friendly staff. Overall much praise. "

"Historic 19th century manor modernized approximately for a lovely stay. War the museum and archeological site, yet away from the busy entrance cares. A wonderful restaurant that one needs to reserve for an exclusive chef directed dinner. Novel and well prepared. With special touches that Chef Luigi creates. Other excellent restaurants and bistros in walking distance. This boutique hotel is best for adults, but children would be fine —just not at the restaurant. Fresh fruit and chef-baked bread are part of the buffet breakfast as is home made cheeses and condiments. A great place to be after a day walking among ancient ruins and elegant temples."

"The thermal bath was relaxing and the staff was very helpful and accommodating to all our needs"

"My wife and I stayed here after a very long flight filled with cancellations and delays. We needed a place to rest and recharge. The hotel is beautiful and well kept, the staff were courtesy and accommodating. Our room was small but clean and had everything we needed . The pool area was beautiful with a nice little bar. Overall is was a great stay for a few days and would definitely recommend for a few days."