Cartworth Vacation Rentals

"Room was lovely, "

"First night: I turned up and there was an event (fair enough these things happen) However no mention of it in the emails sent beforehand. When I asked what time it finishes they said 1am (Fair enough). So i said I need to get up early to travel will I be able to har the music in my room? The receptionists response was "No, you are at the first point wont here it" ok amazing! Well it would have been if I couldnt hear it! Needed to go sleep because i needed to be up at 6am.....boom boom boom boom! 1:30am i managed to get to sleep in the end. When I questioned it with the General Manager I think hes name was Raha, instead of worrying about the fact that his customer had a terrible experience both with information and sleep, his reply was "Our terms and conditions state that we cant guarantee a good nights sleep" and then went on to blame Hotels.com for not having these terms and conditions in big letters on the hotels page!! I had to cancel a meeting and lose money out of pure tiredness, and his response was "Our terms and conditions state we cant guarantee a good nights sleep". Room wasnt cleaned on third day, bath mat had somebody elses curly hairs all over it when i wanted to bath my kids (Check CCTV GM I threw it out the room) Swimming Pool is set up in a dangerous layout for children trying to swim. But I will say the bed was comfortable, its just a shame the two staff members ruined the whole experience. Couldnt even reply to the messages sent on Hotels.com."

"Clean room"

"Everything regarding the stay was excellent. "

"Convenient, clean, comfortable.....perfect for the price"

"Good location, nice reception, rooms need a refurbishment. Towel rail not working. Room was cold . I believe the house control the heating and didn't have it switched on to cut costs. Summer stay would be ok."

"Breakfast was lousy no glasses no coffee cups toaster was useless put timer on for 6 mins and inly slightly browned on 1 side not much choice on menu eggs omelette and plain porridge needles to say we wasted our money on breakfast "

"Room was clean, great price and the staff was lovely "

"Basic room but ideal for one night. Very close to the arena. Would forego the breakfast as I don’t think it’s is worth £8.95 at all, some bread, muffins croissants cereal cheese ham cucumber and pepperoni. Save yourself the money and go to the nearby food places which are a 2 min walk away. Otherwise, clean and friendly staff."