Carthagena Hotels

"We stayed here for one night while in town for a volleyball event. From the photos, I understood this wasn’t going to be a brand-new hotel, so my expectations were that it would be dated but still clean and comfortable. We chose this hotel specifically for the pool and hot tub. Unfortunately, the hot tub was completely unavailable and covered with boards. The pool itself was okay, although there was a large hair clump floating in it. I understand that can happen, but it wasn’t a great first impression. There were also no clean towels available at the pool. When I asked, I was given towels that were heavily stained—though they did smell like bleach, so I believe they were at least washed. The room itself was noticeably dirty and lacked attention to detail. Both beds had stained top covers, which made them appear unclean, so I removed them. The lounge chair was also heavily stained to the point that we felt the need to cover it with a towel before using it. The sink in the room did not drain properly. There were several cleanliness issues that shouldn’t have been missed—there was a Q-tip left in a drawer, the hand soap was empty, and there was even a toenail on the carpet under a chair. The biggest issue, however, was that there was no hot water in the shower, which made our stay very uncomfortable. Overall, this stay did not meet even basic cleanliness and maintenance expectations."

"Rooms were clean, shower was spotless. Decor is dated but I'll take the clean room and good service over outdated decor. Had everything we needed. "

"Room was clean. Mattresses good..HVAC was good. Parking good. Would come back. Was just a quick overnight stay. Didn't try breakfast."

"Great facility. The issues that I had last time were corrected. Friendly staff, great breakfast and nice and quiet and peaceful."

"Room was clean. Staff was friendly. Breakfast was okay. Not pets for us. Property needs upgrading."

"Beautiful hotel. Love the staff. The restaurant was superb."