Hotels with Spa in Carterville, Illinois

"I was traveling with my husband and our 1.5 year old. We arrived in the evening ready to unpack and go to sleep. The front desk lady was having a bad day. She was super nice. But we arrived with the entire lobby wet and no wet wet floor signs. Then when we arrived in our room it was dirty and we needed to request a vacuum and they had us vacuum it ourselves. There was also a storage closet full of a ton of dangerous, sharp things that was unlocked and opened IN OUR ROOM. It took 30 minutes to finally get it closed and locked so we could put our son to bed. There was nothing edible for breakfast, the food was not good, cereal was stale, bread was stale, the yogurt machine was empty and they did not refill it our entire stay. The warm pool was the only saving grace this place had. Overall it is rundown, unclean and has no edible food. Very disappointed "

"Very nice place to stay, easy to get to, great happy hour/meal as well as breakfast!"

"The breakfast was hot and fresh with a nice selection of items which included over medium eggs!!! We loved it! "

"Staff was very nice and competent. They have us a convenient late check out. The beds were good and Breakfast was really good. However, the place seemed to be under renovation. The pool and hot tub were not operational which was one main reason we booked here. The bathroom in the room had stains in the sink and toilet. Shower water was not warm enough"