Carstairs Hotels

"Comfortable and convenient "

"Brilliant hotel"

"Parking rasy,but had to pay £5"

"Fabulous stay!"

"Friendly, efficient staff "

"We were checking in really late as our flight was a late one coming in. Friendly and lovely guy welcomed us and checked us in. The rooms absolutely surprised me, great amenities, including slippers. Only reason I am not scoring full marks overall is the blinds in the room are flimsy, we struggled getting them properly shut and had to phone for help. Help came quickly and issue sorted, however they do still let the light in. (We would prefer blackout blinds) Also downer was the lady who checked us out did not acknowledge us, we waited about for someone and then when she came through, she went on the phone (sounded like an internal call) before and without even acknowledging our presence. Would have given it a lower review because of that lady, left sour test. Luckily for the hotel they have a great thing going elsewhere. "

"Clean room and staff were excellent from beginning to end. Very pet friendly. Only real downside was the breakfast. Menu was good but number of the listed items were missing. For the gluten free breakfast instead of substituting or increasing items to compensate the serving was half the size. One rasher of bacon, 4 mushrooms, small amount of beans and crispy scrambled eggs "

"Excellent breakfast perfect parking"

"We only stayed overnight. The room was clean and comfortable. Staff were friendly and helpful "