Carstairs Hotels

"Just stayed at the hotel, arrived at 6 to check in, went to room, not cleaned, bedding/towels and bins all there from last people who stayed there, went back to report issue, young lad didn’t even apologies, felt like I inconvenience him with issue, never complain but had to speak to duty manager, she was apologetic, found another room, was basic than one I paid for, gave free drink and breakfast as apology."

"Nice staff. TV in room didn't work. Found out late evening and only stayed one night reported at check out but shouldn't have been given out in first place "

"On arrival the foyer area looks very nice and modern. We had plenty of time to look at it as there was no staff on the reception desk. We pressed the ring doorbell style button and waited for a few mins as other staff buzzed around without acknowledging us. Eventually 2 people came to reception and we were checked in by a distracted individual. My first comment on entering the room was 'corporate'. Basic and functional. We were pretty close to reception on the ground floor and it was a very noisy evening. It quietened down just after midnight. We also had to contend with noisy TVs from other rooms late into the evening. There was a random dirty spoon in our room on the desk and the bath tub moved when I was taking a shower and the TV only worked once during our stay. There was also an early morning fire alarm which sounded for 30 seconds then stopped. The food is the thing that resulted in the stars for this review. The dinner menu was varied and the food was very nice. Very quick service. Under an hour for all 3 courses but their alterior motive was to get the table back which they quickly told us the second we finished our desserts. Breakfast was also very good. Basic cold selection but the cooked breakfast was very nice. Staff across the venue were very hit and miss. Some were brilliant and taking pride in their work. Others just gave you the impression you were an inconvenience for them. Unfortunately wouldn't stay again."

"Very tired hotel. Tv didn’t work in the room, the shower leaked onto the floor, the breakfast buffet(although the food was delicious) was a bit of a sad affair and it was often difficult to find a member of staff which made us feel like a bit of an inconvenience at times. The swimming pool was adequate but again the staff insisted that we only took one towel per person. Just lacked class at times!"

"Good choice at breakfast, all food nicely cooked, buffet style, but poached and boiled eggs are made to order. Staff very helpful and attentive. "

"Great value, free breakfast, clean rooms. No complaints! "

"Stunning location, excellent facilities and a beautiful view to wake up to overlooking the river. I would stay here again in a heartbeat."

"The hotel was acted and in need of an upgrade but staff were absolutely delightful friendly and helpful"

"Bedroom was lovely and clean. But there were stains from tooth paste behind mirror on shelf. And shower drain was dirty and could do with a good clean. On checking out staff did not ask for feedback or even ask hiw our stay was. Bar was okay but mostly locals not anyone staying."