Carmen Hotels

"Great for solo travelers and breakfast is included. They have a shuttle for the airport (SJO) and was super easy. They have an hourly schedule. Bed was super comfy as well. "

"Solo pasamos una noche ya que salíamos al otro día de viaje, tiene buena localización porque está cerca del aereopuerto. El personal excelente, al cuarto le hacía falta cariño porque se ve un poco viejo y olía mucho a humedad. El desayuno estuvo muy bueno. "

"Its was ok"

"No it not , place was scarey"

"Great place "

"The hotel facilities were good, it’s the staff collectively, that my husband was not happy with. He talked to Nayeli, Alex and Maria, who Alex said would make the decisions. "

"I’ve genuinely never stayed anywhere quite like this—and not in a good way. This hotel is so far from 5-star, it’s hard to know where to begin. On arrival, there was just one person working at reception during what we were told is peak season. You’re forced into a single queue for everything—check-in, broken room keys, general queries—which meant a long wait just to get to the desk. Unsurprisingly, no one in the queue seemed happy. The rooms are incredibly dated—like stepping back into the 1970s. Everything feels old and tired, right down to a corded phone mounted on the bathroom wall. It’s not charming or retro, just in serious need of an update. Breakfast was completely average—nothing you’d expect from a hotel positioning itself as 5-star. The pool itself is decent, but it was so overcrowded that people were sitting on the floor due to a lack of seating. Towels also ran out and weren’t replenished, despite asking multiple times. At best, this is a 3-star hotel charging 5-star prices. I wouldn’t recommend it."

"Extremely clean and all staff genuinely friendly , helpful and attentive to any needs. Business made to feel like pleasure. All staff throughout deserve a mention but Shirley, Jairron, Pedro, Paola and Kathryn all assisted me daily. Look forward to returning...."

"Nice hotel, the beds weren’t the most comfortable but it was fine for our short stay. Beautiful grounds. "