"We’ve stayed at three different Embassy Suites properties recently, and they couldn’t be more different from one another.
The Embassy Suites in Anaheim was by far the worst experience. The property felt poorly maintained, our room had ants, and it was filthy. I would not recommend staying there.
Our stay at Embassy Suites Santa Clara Silicon Valley was the complete opposite. It was modern, upscale, and felt like a brand-new hotel. Everything was excellent, which is what led us to book Embassy Suites Monterey Bay.
I would rank the Monterey property somewhere in the middle. It’s definitely better than Anaheim, but it doesn’t come close to the quality and condition of the Santa Clara location.
One of my biggest disappointments was the Pure Wellness room. We paid extra for this upgraded room category, but it was not well maintained. The room itself was dirty, and the air purifier was covered in dust and appeared to have gone months without servicing. If you’re considering a Pure Wellness room, I would strongly recommend checking the filter and equipment yourself upon arrival.
That said, the front desk manager was exceptionally kind and responsive. She compensated us with dinner, which helped improve our overall experience and was greatly appreciated.
The restaurant was a highlight of the stay. The food was excellent, and I would honestly return just to eat there. The pool area was also nice and well stocked with towels.
Unfortunately, cleanliness remained an issue througho"
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