Carlton North Trips (flight + hotel)

Very helpful staff allowed us to check in early so we could make the most of our day.

Staff were friendly and helpful and the location was central and very convenient for what I needed while in Melbourne. Room was quite functional for storage and layout. Overall I was happy with my stay. Being from North America I could not believe there was no ice available. In general the room was clean but the shower could use a real thorough deep clean because tiles and faucets had mold/mildew. My bathroom sink was not draining properly from my arrival and even though I reported it and apparently a service request was submitted it wasn’t fixed until the morning I was checking out. Also the TV remote wasn’t working and took some assistance from the manager to get a second type to be able to change channels. Couldn’t make outgoing calls from room phone and quite a few times when I tried calling reception with questions no one was available.

Good location, lovely staff and nice breakfast. Rooms looking a bit tired, especially the carpets, but otherwise everything we needed.

Great reception staff, a big room and it was cleaned well every day.

I experienced such wonderful service at the Stamford Plaza Hotel! They upgraded my room to a King Suite and it was so spacious and comfortable. At the breakfast buffet the staff actually gave me a quick tour to explain what was on offer which was lovely. I really enjoyed my stay there and felt like it was a little home away from home! I would be happy to stay there again.