Carcioni Hotels

"The hotel is charming and lovely. The service in the restaurant was slow and inattentive. And the breakfast was mediocre."

"Ma chambre n’avait pas de café ni de cafetière La douche était bouchée donc dès que j’ai voulu prendre ma douche, ça a débordé dans toute la Salle de bain je devais attendre que ça draine (très très lent) avant de recommencer à utiliser la douche. L’eau était froide, et soudain très chaude…. Vraiment pas pratique."

"It’s perfect for a one or two night stay on your way back to the Malpensa airport. There resto is great and so is the osteria down the street. "

"Place was great. Lots of options for the breakfast, though not the greatest."

"Staff was very friendly and helpful. Airport shuttle was great, as we needed to drop off a rental car the night before our flight. They picked up my husband after dropping off and then dropped us off the following morning for our flight. The restaurant downstairs, was nice addition. Food was good and it was lively! The only real downside, was that the room was really warm and we couldn't figure out how to adjust other than opening the doors to the patio, which was made the room loud."

"Perfect spot close to the airport. My wife had previously fell and dislocated and fractured her shoulder so we stayed for 3 days awaiting our flight back to the states. The staff couldn’t have been more accommodating Shout out to Joseph who couldn’t have been nicer. Thanks"

"The outside doesn't look like much when you pull up; the building could definitely use a fresh coat of paint. But once you step inside, there's a strong, pleasant, clean smell, and the lobby and reception area look modern and refreshed. The rooms are also nice and modern, comfortable, and very pretty, with comfy beds and pillows, and a nice bathroom with a separate tub and shower. Everything was great on that front. However, the 'smart' TVs were a disappointment. They aren't actually 'smart' and don't work with apps like Netflix or screen casting. Also, the room was on the warmer side, and we couldn't get the AC to cool it down, so we had to sleep with the window open. Another thing we didn't like was that the shuttle service costs extra. I'm used to free shuttles to and from the airport, which are really common back home, so having to pay for that was another disappointment. Overall, though, it's a beautiful hotel in a great location, just with some things that could be improved."

"Good place for a one night before early morning flight. No frills but nice and clean."

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"