Hotels near Shopping Areas in Capitol - Saratoga Region, New York

"Excellent in all aspects"

"We had to cancel unexpectedly. We were to arrive on the weekend. I did call but the reservation was not cancelled because the call was not answered or processed. I left a message at the property although it was perplexing that a call to the hotel was not answered. I was at no time advised that the reservation was made by a third party. IT WAS APPRENTLY A SECRET That EXPEDIA WAS BROUGHT IN AS A THIRd PARTY. The next day I received a call from the hotel saying they could not cancel the reservation because t hey did not get my message until the next day. So I had to pay one days fees and the second day was then cancelled. 😡. I feel that was deceptive. What’s I did cancel the day before. It is fraud if the big hotel change has a policy that is not made public and this results in the consumer pays the price. I had been a Marriott Bonvoy member years ago. This was not the policy then. It is quite a surprise to learn they are unable to have a person available to respond to a customer during weekends at a hotel property. I don’t expect to renew that membership!"

"Great hotel"

"Didn’t like how we had to pay to park in the parking garage. Should be included with your stay. Free breakfast on the 13th floor was good but could have had a couple more things to pick from."

"Very pleasant staff"

"Staff was very friendly"

"The front staff was very helpful and professional "

"The worst night I have ever had in a hotel!!!! The noise was absolutely ridiculous!!!! It was loud during the day all day and continued until 12:30 am the following morning! I brought my dog with me and it was one of the reasons I chose this hotel. Lots of sketchy people hanging around and the WiFi was awful! 125.00 for terrible night! I will never stay here again and I don’t recommend this hotel!"

"Room was very spacious and clean. Breakfast variety was very good. Overall experience was excellent."