"We have been to the moon palace, the grand, three years in a row. This trip was by far the worst one we’ve ever went on. First off, a lot of their policies have changed for Expedia OneKey members. Since we travel so much, we usually have the upgrade available which was not given to us, even though we had the email from Moon Palace stating it would be given to us. They stated that their policy changed and no longer provide upgrade (even though Moon Palace literally emailed me the upgrade!!!).
Second, our room had so many issues. Tv not working, towels not stocked, AC shutting down. We had to call maintenance and room service multiple times throughout our stay to address the issues.
Lastly, the resort was OVER RUN by a bunch of elementary kids who were local graduates. These kids DESTROYED the resort vibe. They were so rude, cutting in line, destroying furniture, at one point, they hit our son with a golf ball inside the mini golf course. It was horrible! Not to mention the pools had these kids and their obnoxious families everywhere! I hate to do this comparison, but They (the kids) were like roaches everywhere you go, you couldn’t go somewhere without 40-50 of them surrounding you. All the families who wanted to have a nice relaxing vacation were all complaining about the same thing. We really wanted to sign up to be an Elite member this trip but after our most recent experience, I am sad to say, we will no longer be coming to the Moon Palace……"
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