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"I had a wonderful stay at this hotel and highly recommend it for its excellent service and central location. The staff is incredibly helpful and always available when you need assistance. However, I suggest adding more front desk staff to streamline the check-in process, as it took over an hour, which was inconvenient after a tiring day of travel. The breakfast buffet is fantastic, priced at around $20 per adult, and offers a great variety. A special shout-out to Samah Zaki in the breakfast area—she greeted us with a warm, charming smile, helped us find seating, and ensured we were well taken care of. Her kindness, humor, and caring nature truly brightened our mornings, and my wife adored her. Samah deserves a promotion for her outstanding service! The hotel’s location is perfect, with easy access to taxis and Uber, making it ideal for exploring the area. The rooms are comfortable, though minor maintenance issues, like a faulty water kettle and a burnt-out bathroom light, needed attention. The staff promptly resolved both issues, which we appreciated. Overall, this is a great place to stay, and I’d recommend it to anyone visiting the area."

"Great"

"If you go ask for big Abdul and small Abdul if you wondering why the staff will know exactly why😌"

"Elegant and clean"

"Excellent customer service. Extremely helpful and kind."

"Superb! I had a brief lay over in Cairo…. My only regret is that I wasn’t able to stay longer! Impressive service. The staff truly went above and beyond. I have stayed at many five star hotels, this is by far the best!! I will be back soon! "

"Very good "

"Everyone was very helpful and made us all welcome. Would recommend as the views of the Pyramids are the best and the restaurant serves great food"

"I have been to great hotels all around the world but this one stands out. First, it is beautifully decorated and designed. Second, the service is better than any I have seen in 10 countries. The bed and pillows are the most comfortable gift at the end of a tiring day of sight seeing. The bathroom is elegant and beautiful. Even the toilet has a water jet. The cleaning staff cleans twice a day and are so considerate. There 9 restaurants and lounges in the hotel and all are wonderful. We chose to eat exclusively at the hotel. Security is very tight and one feels very safe there. The sashimi was incredibly fresh and the fusion dishes of Bullona restaurant was delicious. The prices are expensive but in comparison to New York and Miami or Europe, it is much cheaper. All in all, it was one of the finest stays I have had, and I have been to 5 star hotels in Dubai, Paris, Rome, New York, Venice. This is truly a memorable hotel."