"Disgusting conditions – this resort should not be operating at full price
This resort is being advertised with photos and descriptions that do not reflect the current condition of the property. It is clearly well beyond a simple “maintenance period” and firmly in repair territory, yet premium prices are still being charged.
Our room was dirty and poorly maintained with cracked floor tiles, mould, stained carpet, damaged doors, swollen cabinetry, dirty appliances, grimy cutlery drawers, partially used toiletries and bugs appearing in the bedding. The beds were uncomfortable, no proper quilts were provided, and housekeeping never serviced the room despite it being scheduled.
The pool outside our room had visible green algae and the resort overall felt run down and neglected. Several advertised amenities were closed, including the turtle rehabilitation centre and kids club.
Food quality was extremely poor despite high prices, and during dinner staff removed and dismantled our table while our child was still seated there because he was not ordering a meal, creating a very uncomfortable situation.
In its current state this property feels less like an actual resort and more like a dingy motel that should be closed for major repairs."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
