Cacao Hotels

"Clean room however did not have hot water from time to time. Breakfast was good and great customer service."

"I love how cozy and inviting the hotel was. The staff greets you immediately upon entering, they are very friendly. Being able to Lounge by the pool with adequate seating as well as many options for seating on the beach was a humongous plus. This hotel offers you privacy, Tranquility as well as feeling very intimate. The dinner options were also phenomenal."

"Clean room, staff excellent, breakfast fresh and delicious and the parking great. "

"Exactly as pictured "

"Our stay was great! It was beautiful. Loved it! "

"Breakfast menu was great fresh and delicious"

"I understand it's an eco-friendly hotel but finding 3 very large roaches in my bathroom our first night was shocking. The worst part was that since it was around 11pm there was no staff until the next day to get is another room. My wife did not want to sleep in that room so we had to go hunt for another hotel at midnight. Since this is a small town practically all hotels had no staff working at that time so we could not get a room anywhere and had to return to this hotel and make do. The next day we spoke at front desk and they said they were fully booked and had no other room to give us. They did perform a thorough cleaning of the room since we would have to stay there the second night. Unfortunately again we had roaches the second night as well. We complained to the manager but she said there wasn't much she could do due to the hotel's location and the time of year when roach presence increases. She first offered us a free dessert or a glass of wine.......as if that would get me back the hours of sleep we lost. After I mentioned I would have to put in a bad review she raised her offer to dinner......same difference. She really didn't seem to be concerned about us or the situation. However the staff was the opposite, they all went out of their way to help remedy the situation and make us feel better. In the end, aside from the hotel staff, we are quite upset over this experience. Disgusting roaches in our bathroom, lost hours of sleep, and an unapologetic hotel manager."

"Room was beautiful, staff was great. everything closes early and it wasn’t a beach view but still beautiful."