4/10 Poor
Benjamin
Traveled with group
May 1, 2024
Disliked: Staff & service, property conditions & facilities
Hello Hotels Bucharest: Design Issues Mar the Experience
Positives:
The check-in staff member was friendly and welcoming.
Negatives:
Open Bathroom Problem: The open bathroom design is seriously flawed. Odors permeate the room uncontrollably, creating an unpleasant experience.
Leaky Showers: The shower in our first room flooded due to a faulty door. While staff moved us, the shower in the new room leaked as well. This indicates a widespread design issue.
Cold Room: Poor ventilation made the room damp after showers. Worse, central heating was off due to the season, leaving the room uncomfortably cold. A staff member rudely informed us there was no heating throughout the building.
Misleading Photos: The hotel's online images look modern and inviting. In reality, the open bathroom significantly detracts from the experience.
Recommendations:
Fix the Bathrooms: The bathroom design urgently needs a rethink to address privacy and odor issues.
Train Staff: While some staff were helpful, others were unprofessional. Consistent guest-focused training is essential.
Be Transparent: Communicate clearly about seasonal limitations (like heating) to manage guest expectations.
Bottom Line:
The friendly check-in was a plus, but major design flaws and inconsistent staff behavior tarnished our stay. The hotel won't improve until it fixes the bathrooms, trains staff better, and sets accurate expectations for guests.
Benjamin
Stayed 3 nights in Apr 2024
