Broken Beach

We have stayed in many hotels across Bali, and for the price of this one, it was very underwhelming. Bed wasn’t super comfortable, the bathroom was stinking hot room and the design of our room was ridiculous (tiny little sink for one person to use and the toilet door doesn’t open all the way) amenities weren’t replaced, room was serviced at a BARE minimum (we had rubbish sitting outside our room for 2-3 days). Breakfast was not bad, it had many options but compared to other places we felt for the price there could have been a little more. The grounds are huge, and if you’re not located in a room close to the pool then expect long walks to any main area. The pool area was nice, we loved that there were two pools (one adults only). This was a nice spot to spend the days, they had a call button to get service when needed which we thought was also excellent. Staff were pleasant and easy to communicate with. Again, for the price we paid.. we wouldn’t be staying here again as there is much better out there for cheaper.

We were quite disappointed. We were expecting a lot considering the resort’s ratings. Check in was 3pm. We arrived at 4:20pm and our room still wasn’t ready. When we got to our room at 6pm there was no extra bed which we’d paid for. We had a package including canapés and cocktails 4:30-6. We ordered right on 4:30 but it took half an hour for any food or drink to come. Canapés were one miniature chicken wing and a dollop of dip with a few vegetable sticks each. All pool beds were taken early morning. People had reserved them with their belongings. Breakfast was very average. On the plus side… the ocean view rooms were spacious and a staff member gave the kids a complimentary icecream and teddy. We wouldn’t stay here again. Unfortunately it wasn’t worth the huge amount of money we paid for the inclusions and rooms.

Room was good size and comfortable. The lifts tended to be slow. Only had 1 night so didn't get to try all the facilities